[Hiring] Expedition Cruise Expert @Kensington

Role Description

This is not a typical sales role. This is a call to professionals who sell with elegance, advise with authority, and understand that, for discerning travelers, the journey is everything. Kensington's Expedition Cruise Experts are the architects of extraordinary adventures - designing bespoke Land & Sea itineraries that take clients to the far edges of the earth, from the towering icebergs of Antarctica, to the wildlife richness of the Galapagos, or cruising underneath the Midnight Sun in the Arctic.

From the moment of first contact to welcoming your travelers home, you will guide high-end clientele through a unique and exhilarating portfolio of luxury products and experiences. You will offer an array of premium-to-luxury cruise line products, along with meticulously curated pre- and post-cruise experiences, including private guides, charter flights, luxury lodges, and immersive cultural experiences.

As a Cruise Expert, you will own the full sales cycle with confidence:

• Uncovering each client's vision in the discovery call.
• Navigating vessel selection and cabin categories.
• Coordinating logistics.
• Closing with conviction.
• Actioning incoming leads and cultivating a book of loyal, high-net-worth clients.

No one else delivers at your level.

What You'll Do:

• Lead high-touch discovery conversations that reveal what moves your clients - then design journeys that exceed those expectations.
• Craft seamless Land & Sea itineraries that combine bespoke fly-cruise options, luxury lodges, private guides, and multi-country extensions.
• Manage availability, quotes, and bookings with precision, working with our curated network of world-class cruise partners.
• Build and deepen a portfolio of loyal, high-net-worth clients through exceptional service, proactive communication, and a consultative sales approach that prioritizes the client experience first.
• Bring destinations to life through vivid storytelling and passion.
• Consistently meet and exceed monthly revenue targets while elevating the client experience.

Qualifications

• 3+ years of consultative cruise or luxury travel sales experience.
• First-hand experience with luxury and/or expedition cruising.
• Demonstrated ability to design and sell complex Land & Sea itineraries, and FIT travel for high-net-worth clientele.
• A track record of exceeding sales targets while delivering a high-touch client experience.
• Strong organizational discipline to manage multiple active itineraries simultaneously without missing details.
• Calm and creative problem-solving instincts to find solutions before clients notice the problem existed.
• Fluency with systems and technology, from CRMs to booking platforms and supplier systems.
• Strong written and verbal communication - polished, warm, and precise in all client interactions.

Benefits

• Competitive base salary + uncapped commission structure.
• 3 weeks paid time off.
• Comprehensive benefits package.
• Performance-based FAM trips.
• Industry discounts.
• Extensive training and onboarding program.
• Strong opportunities for growth and career progression.

Cultural Fit

• Thrives working in a technology and KPI driven organization.
• Able to thrive in an entrepreneurial environment.
• Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
• Ability to build trust and work through conflict both upwards and downwards.