[Hiring] Cruise Consultant @Internova Travel Group

Role Description

Cruise Consultant delivers highly personalized services for existing and new clients. Incumbent is expected to be able to fulfill all aspects of a booking a client’s vacation with minimal supervision. Cruise Consultants is confident in all products and procedures within Cruise Specialists and has established sales targets incumbent must meet. Our mutual goal is to ensure a flawless experience and noteworthy service when working with Cruise Specialists clients.

• Researches and prepares proposals to present to clients
• Provides clear, accurate pricing, along with the benefits of working with Cruise Specialists
• Provides recommendations for all ancillary items including insurance, hotels, and air
• Processes quote requests from all lead channels on a timely basis and inputs transaction details into Agent Mate reservation system. When appropriate, follow up
• Ensures clients receive all information needed for their vacation, including travel requirements, visas, final payment notices and other reminders
• Able to book cruise reservations with all cruise lines, and when possible, utilizing the online booking engines
• Provides exceptional customer service to existing, new and referred clients
• Addresses client issues as they arise and involve management as appropriate
• Participates in other duties and projects as assigned by Director of Sales

Qualifications

• 5+ year travel industry experience required, in the cruise market preferred
• Knowledge of most cruise lines, ships, and destinations around the world
• Knowledgeable of the various Cruise Line booking tools
• Exceptional proven sales and customer service skills
• Competent with Excel, Word and Zoom and able to absorb new technology
• Friendly disposition with a natural willingness to do more than is expected
• Ability to work independently as well as a team member, self-starter
• Excellent written, verbal, and interpersonal communication skills
• Outstanding organizational skills, attention to detail and the ability to multi-task
• Ability to work under pressure while maintaining a high level of accuracy
• Ability to recognize when management involvement is necessary
• Ability to absorb and retain, or keep easily found records of much information
• Cruise Line or Travel Agency experience is required

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance