[Hiring] Croatian Speaking Travel Agent @Eco Plus Solutions AB

Role Description

We are currently headhunting sophisticated, service-driven professionals to represent a preeminent global titan in the travel and hospitality sector. In this high-impact, fully remote role based in Greece, you will act as the strategic nexus for our Croatian-speaking demographic, orchestrating premium, end-to-end experiences for an elite international traveler base.

As a Croatian-Speaking Support Strategist, you are the logistical heartbeat of our consumer journey. Your mandate is to deliver precise, high-fidelity solutions within a high-velocity digital ecosystem.

• Omni-channel Orchestration: Execute high-volume inbound and outbound engagements across voice, structured digital correspondence, and live messaging with absolute linguistic fluidity in both Croatian and English.
• Strategic Problem Resolution: Provide decisive, rapid-response solutions for intricate reservation logistics, financial reconciliation, and technical platform optimization.
• Knowledge Leadership: Maintain an exhaustive mastery of evolving global travel regulations and operational protocols to deliver pinpoint-accurate advisory services.
• Data Stewardship: Uphold rigorous documentation standards within our CRM to ensure high-fidelity reporting and seamless global service continuity.
• Performance Optimization: Consistently exceed demanding Service Level Agreements (SLAs) while collaborating with international units to refine the holistic user journey.

Qualifications

• Native or near-native command of Croatian (C2) is mandatory for professional engagement.
• Strong English (B2/C1) proficiency for corporate and technical integration.
• Legal right to work in Greece.
• Dedicated professional home office equipped with enterprise-grade connectivity.
• Expert-level active listening and profound emotional intelligence.
• Highly structured methodology for managing complex workloads.
• Personal discipline to execute multifaceted tasks and manage priorities effectively in a 100% virtual environment.

Requirements

• High-caliber, autonomous thinkers capable of maintaining peak productivity within a sophisticated, distributed global workforce.

Benefits

• Market-Leading Remuneration: A competitive base salary, benchmarked against top-tier bilingual roles within the European market.
• Performance Incentives: Lucrative monthly bonus structures tied to individual KPIs and achievement milestones.
• Holistic Protection: Comprehensive private medical and life insurance effective from your initial date of tenure.
• Vertical Trajectory: A transparent career architecture with defined pathways into leadership, specialized training, or global management roles.
• The Pro-Tech Suite: Provision of a high-performance hardware kit (executive-grade laptop and noise-canceling peripherals) shipped directly to your residence.
• Mobility Coverage: Full reimbursement of your initial relocation flight to Greece.
• Arrival Concierge: Four weeks of premium accommodation to facilitate a seamless transition into your permanent residence.