[Hiring] Corporate Travel Counselor @American Express Global Business Travel

Role Description

As a Remote Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Amadeus Global Distribution System (GDS)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• Passion for excellence in client service, including proactive anticipation of needs
• Amadeus Native GDS expertise
• Three to five years of corporate travel experience only
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in international business travel a plus)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift; however, please be flexible and prepared to work afternoon shifts: 12pm-12am

Benefits

• A diverse, supportive, fun, outstanding team of Traveler Care professionals
• The chance to grow your career with a purpose-led organization, passionate about powering progress through travel
• The flexibility to work from home in a truly global workplace
• Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful
• An environment that champions Diversity, Equity and Inclusion
• Flexible benefits tailored to each country, starting the day you do
• Travel perks: choice of deals each week from major travel providers
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first
• Inclusion Groups to connect with colleagues around common identities or initiatives
• And much more!