[Hiring] Corporate Travel Consultant @Internova Travel Group

Role Description

Altour has an exciting opportunity for an experienced Corporate Travel Consultant to offer best in class travel consultation to Altour clients. This role will focus on quoting and booking accurate domestic & international air, car and hotel reservations. The ideal candidate will have experience using the Amadeus GDS platform. The hours for this role are 9 AM - 6 PM ET.

• Service inbound corporate travel requests in a virtual call center environment.
• Deliver extraordinary customer service to all travel leaders clients.
• Greet all clients with enthusiasm.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner.
• Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
• Secure the lowest air/car/hotel rates available at time of booking.
• Utilization of client and Altour negotiated programs when applicable.
• Utilize GDS low fare search capabilities.
• Maintain goal expectations in the following areas:
  • Productivity – measured by transactions per day.
  • Quality – minimal customer service issues.
  • Customer experience – measured through call monitoring performance.

Qualifications

• Must pass GDS assessment
• Typing speed of at least 45 WPM
• 5 years’ travel selling experience
• 5+ years’ customer service experience, preferably in the travel industry
• Exceptional/above & beyond, proactive customer service approach
• Excellent travel industry knowledge
• Mastery in Amadeus GDS
• GDS formats, short cuts, enhancements, pricing
• Corporate travel experience required
• Experience in international travel bookings and process
• Experienced handling of multiple accounts
• Exceptional communication skills both written and oral
• Embrace change, adaptable, viewed as a leader

Requirements

• Has strong understanding of own skill set and development opportunities
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable
• Demonstrates exceptional teamwork
• Proactively offers support when ability matches need
• Acts as a leader among peers
• Thanks peers for support they have provided
• Consistently demonstrates mastery of the guiding principles in daily work habits
• Ability to provide constructive feedback to peers and leaders when appropriate
• Ability to handle most difficult situations
• May seek minimal guidance, but generally has solution at hand
• Able to support peers in decision making
• Knows when to escalate to a leader
• Strong understanding of key Altour initiatives and employs strong change management skills consistently

Benefits

• Choice of two medical plans and two dental plans
• Vision insurance
• Flexible spending accounts (FSAs)
• Company-paid life insurance and AD&D
• Optional additional life insurance and AD&D
• Disability insurance
• Paid parental leave
• Paid time off
• 401k Plan with company match
• Discounted employee travel options
• Access to LinkedIn Learning webinars and courses
• Discounted pet insurance and auto, home, & renters insurance