[Hiring] Corporate Travel Consultant @Internova Travel Group

Role Description

Altour is looking for a dynamic, energetic and fast-paced agent to join our team and offer best in class travel consultation to Altour clients. The ideal candidate will be able to quote and book accurate domestic & international air, car and hotel reservations, ensuring all corporate travel policies are followed. We are looking for someone to work 11:00 AM - 8:00 PM EST, Monday - Friday.

• Service inbound corporate and government travel requests.
• Deliver extraordinary customer service to all Altour clients.
• Greet all clients with enthusiasm.
• Provide consultative service to travelers and travel arrangers throughout the booking process.
• Complete all reservations in an accurate and timely manner, ensuring all corporate travel policies are followed.
• Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
• Secure the lowest air/car/hotel rates available at time of booking.
• Utilize client and Altour negotiated programs when applicable.
• Utilize GDS low fare search capabilities.
• Maintain goal expectations in the following areas:
• Productivity – measured by transactions per month.
• Quality – minimal customer service issues.
• Customer experience – measured through call monitoring performance and customer surveys.
• Additional administrative duties as requested.

Qualifications

• 5 years’ corporate travel selling experience.
• 5+ years’ customer service experience, preferably in the travel industry.
• Experienced in international travel bookings and process.
• Typing speed of at least 50 WPM.
• Exceptional/above & beyond, proactive customer service approach.
• Excellent travel industry knowledge.
• Mastery in Sabre GDS, GDS formats, short cuts, enhancements, pricing.
• Corporate travel experience required.
• Government travel experience preferred.
• Experienced handling of multiple accounts.
• Exceptional communication skills both written and oral.
• Embrace change, adaptable.

Requirements

• Has strong understanding of own skill set and development opportunities.
• Takes direction, offers suggestions, and asks for appropriate guidance when applicable.
• Demonstrates exceptional teamwork.
• Proactively offers support when ability matches need.
• Acts as a leader among peers.
• Thanks peers for support they have provided.
• Consistently demonstrates mastery of the guiding principles in daily work habits.
• Ability to provide constructive feedback to peers and leaders when appropriate.
• Ability to handle most difficult situations.
• May seek minimal guidance, but generally has solution at hand.
• Able to support peers in decision making.
• Knows when to escalate to a leader.
• Strong understanding of key Altour initiatives and employs strong change management skills consistently.

Benefits

• Choice of two medical plans and two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401k Plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance and auto, home, & renters insurance.