[Hiring] Client-Dedicated Meeting Air Coordinator @BCD

Role Description

In this role, you will be responsible for booking and/or ticketing airline reservations as requested by our client's program participants in a client-dedicated capacity. You will provide guidance to our client on our services and qualifying all meeting requests, support services to event manager and Meeting Planners, and assist as needed to ensure the successful completion of meeting and or event.

• Serve as main contact within the operations team for all participant services related to an event
• Support online registration via CVENT with online bookings via Concur
• Use the appropriate BCD tools, GDS and systems to complete requests
• Demonstrate knowledge of airline supplier rules, including airline contracts held by client or BCD
• Complete assigned work to meet SLAs on all assigned accounts
• Work within customer budgetary guidelines and advise Attendee Services Coordinator of any concerns
• Provide travel offers and general travel advice to travelers
• Update Standard Operations Procedures (SOPs) as needed

Qualifications

• Travel agency experience with GDS Sabre knowledge
• Meeting air coordination experience
• Experience working in a team environment preferred
• Proficiency in Microsoft Office software (Word, Excel, Outlook)
• Demonstrated excellent professional customer service and problem resolution skills
• Strong verbal and written communication skills in English
• Working knowledge of database systems will be a plus

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Work at the forefront of travel technology and help shape the future of business travel
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated
• Work From Anywhere opportunity for 60 days per year

Company Description

BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel.