[Hiring] Business Travel Consultant @Kensington

Role Description

The Corporate Travel Consultant is responsible for managing end-to-end travel arrangements for corporate clients, ensuring a seamless, cost-effective, and high-quality travel experience. This role requires strong attention to detail, excellent customer service skills, and the ability to operate within client travel policies while adapting to changing travel needs.

• Book and manage domestic and international travel, including flights, hotels, ground transportation, and ancillary services
• Provide proactive, high-touch service to corporate travelers, executives, and travel arrangers
• Ensure all bookings comply with client travel policies, preferred suppliers, and negotiated rates
• Handle changes, cancellations, and disruptions efficiently, including after-hours or urgent requests when required
• Monitor traveler itineraries and provide real-time support for delays, cancellations, or emergencies
• Accurately document all transactions and client communications in the designated systems
• Collaborate with internal teams and suppliers to resolve issues and improve service delivery
• Identify cost-saving opportunities and recommend alternatives when appropriate
• Maintain knowledge of industry trends, airline rules, visa requirements, and global travel restrictions
• Meet individual and team performance targets for sales, revenue, and productivity as defined by leadership
• Willing to take on other duties as necessary and act as a floater to support other teams when needed

Qualifications

• Minimum 5+ years of experience in corporate travel management
• Excellent verbal and written communication skills
• Proficiency with Global Distribution Systems (GDS). Preferably Sabre.
• Strong understanding of corporate travel policies and negotiated programs
• High level of accuracy and attention to detail
• Ability to work independently in a remote/outsourced environment
• Strong problem-solving skills and ability to handle high-pressure situations
• Ability to thrive in a fast-paced environment, multi-tasking effectively across phones, email, and group chats/shared inboxes

Requirements

• Experience supporting high-volume or VIP corporate accounts
• Familiarity with online booking tools (e.g., Concur, Deem), Smartsheets, Excel, etc.
• Knowledge of international travel requirements, visas, and documentation
• Bi-lingual French capabilities are a plus

Benefits

• Competitive compensation package with a strong pay for performance rewards approach
• Opportunity to participate in incentive programs and compensation tied to business and individual performance
• Expected compensation range for this position is: $50,000 plus commission
• Actual compensation may vary depending on local market conditions, geography, and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training