[Hiring] Business Travel Consultant @American Express Global Business Travel

Role Description

As a Business Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), especially Sabre, Amadeus or Galileo
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Qualifications

• Advanced knowledge of GDS: Sabre, Amadeus or Galileo
• Prior experience in business travel
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Requirements

• Our Traveler Care team is a 24/7 operation.
• Specific colleagues dedicated to the night shift; however, be flexible and prepared to work Monday to Friday, 7:00 - 19:00 (37.5 hours per week).
• This role is fully remote - must reside in the UK.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion in every aspect of our business with global INclusion Groups.
• Equal consideration for employment without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic.
• Commitment to providing reasonable accommodation to qualified individuals with disabilities.