[Hiring] B2B Travel Agent @David Kennedy Recruitment

Role Description

David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit French speaking B2B Travel Agent to join their team in Portugal.

Position: B2B Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

Duties and Responsibilities:

• Provide high-quality travel support to customers via chat, phone, and email
• Manage hotel, flight, rail, and car bookings accurately and efficiently
• Analyse customer needs, urgency, and travel preferences to deliver suitable travel solutions
• Support users with self-service functionality on the client’s platform and mobile application
• Maintain extensive supplier, destination, and travel system knowledge
• Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Ensure compliance with company travel policies, customer procedures, and global travel regulations
• Collaborate closely with internal stakeholders to resolve travel-related issues and improve customer experience
• Participate in team meetings, product updates, and supplier/travel industry training sessions
• Provide operational feedback to internal teams regarding customer experience and process improvements
• Maintain performance standards, attendance, SLA targets, and operational KPIs within a fast-paced travel support environment.

Qualifications

• Native/fluent in French, both oral and written
• Fluent in English (B2 or higher)
• Previous experience managing bookings for corporate and leisure travel clients within a Business Travel environment
• Previous experience with using Sabre, Amadeus or Galileo GDS modules, including ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
• Strong knowledge of complex itineraries, air fares, fare construction, negotiated fares, and route deals
• Experience with ARC and BSP market booking practices
• Understanding of travel industry regulations and global compliance requirements
• Experience with NDC, low-cost carriers, and third-party aggregators considered an advantage
• Strong customer service and communication abilities
• Ability to multitask and manage urgent travel-related requests effectively
• Comfortable working in fast-paced international travel support environment
• Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

Benefits

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Generous medical plans, dental, and vision benefits with premiums
• Paid parental and bereavement leave
• Subsidized commuter benefits
• Mental health support
• Connectivity stipends
• And many others!