[Hiring] After hours specialized travel agent @American Express Global Business Travel

Role Description

Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top energy & marine clients at Amex GBT.

If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality and specialized service for energy and marine clients, this may be the perfect role for you!

• Work in our After Hour Service team – meaning out of regular office hours.
• Advise and arrange travel for within the energy and marine segment (both individuals and groups of crew).
• Arrange and book domestic and international business and crew travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use Amadeus as a booking tool.
• Communicate effectively with customers over the telephone, messaging (chat), e-mail.
• Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy.
• Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics.

Qualifications

• Previous experience in travel, preferably business travel or/and crew rotations and understanding of fares and ticketing rules for car, air, and hotel.
• Passion for excellence in client service, including proactive anticipation of needs.
• Native GDS expertise with Amadeus.
• Professional communication both written and verbal.
• Attention to detail.
• Act with integrity, and look after personal traveler information.
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation).
• Resolving customer issues quickly and independently.
• Teamwork and openness to feedback.

Benefits

• Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• Connect with colleagues through our global INclusion Groups, centered around common identities or initiatives.
• And much more!