[Hiring] Supply Services Reporting Analyst @ibex

Role Description

The Supply Chain & Connectivity Reporting Analyst is responsible for managing reporting and tracking for Goods & Services and Connectivity circuits, with a focus on purchase orders, financial tracking, and operational reporting. This role ensures that data related to procurement, cash flow, and invoice payments is accurate, timely, and aligned with business and client requirements.

The role supports leadership and stakeholders by consolidating data from multiple systems, improving reporting processes, and providing clear visibility into financial and operational performance, while also managing reporting requests, enhancements, and documentation.

Responsibilities

• Manage all reports for Supply Services team focusing on Purchase Orders, Invoices, and Internal Orders, including tracking, monitoring, and reporting.
• Extract, consolidate, and analyze data from systems such as Coupa, Power BI, PACMAN (internal tool), Jira, and Confluence.
• Monitor and report on cash flow, invoice payments, and financial tracking for both lines of business.
• Ensure all financial and operational trackers are accurate, up-to-date, and aligned with reporting standards.
• Identify gaps, discrepancies, and risks in reporting, and escalate issues with clear recommendations and resolution tracking.
• Consolidate reporting into clear, structured outputs for leadership and stakeholders.
• Organize and maintain all process documentation, ensuring accessibility and standardization across teams.
• Manage and track enhancement and automation requests for reporting and operational processes.
• Support team reporting needs by managing requests submitted through Jira, ensuring proper prioritization and delivery.
• Improve reporting workflows by identifying opportunities for automation, efficiency, and process optimization.
• Ensure alignment between operational reporting and financial tracking to support business and client requirements.
• Prepare and deliver daily, weekly, monthly, quarterly, and annual reports, and support additional reporting requirements for client stakeholders and internal leadership as needed.
• Continuously explore, learn, and apply automation and AI tools to enhance reporting processes, improve efficiency, and support evolving business and client needs.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience in reporting, finance operations, or supply chain analytics.
• 3–5+ years of experience in reporting, procurement, finance tracking, or operations support roles.
• Experience working with procurement and financial tools such as Coupa and reporting platforms like Power BI.
• Familiarity with internal or planning tools (e.g., PACMAN) is an advantage.
• Experience extracting and reporting data from Jira and Confluence.
• Strong understanding of cash flow, invoice tracking, and financial reporting basics.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to manage multiple reporting requests and prioritize effectively.
• Strong communication and stakeholder management skills.
• Ability to escalate issues, manage blockers, and drive resolution.
• Willingness and ability to learn new tools, including automation and AI solutions, to support reporting and process improvement initiatives.