[Hiring] Supply Chain Coordinator @Nabu Casa

Role Description

Nabu Casa is looking for a Supply Chain Coordinator to own the flow of our hardware products — from manufacturers to distributors, and ultimately to the homes of the people running Home Assistant.

• Own the end-to-end flow of hardware products from manufacturers to distributors across multiple regions.
• Place and manage manufacturer purchase orders and track them through to delivery.
• Coordinate directly with manufacturers on lead times, production schedules, shipment planning, and day-to-day issues.
• Support distributors with back-office tasks: order coordination, delivery updates, and issue resolution.
• Manage order flow, inventory updates, and data in NetSuite.
• Handle partial deliveries, stock allocation decisions, and inventory coordination across regions.
• Coordinate global logistics with freight forwarders and logistics partners.
• Run the RMA process end to end, including coordination, root-cause tracking, and reconciliation with manufacturers.
• Analyse forecast data and inventory levels to support purchasing decisions on when and how much to order.
• Create and maintain standard operating procedures and supply chain documentation.
• Identify bottlenecks and continuously improve the supply chain as the company scales.
• Work cross-functionally with the Hardware, Commercial, and Finance teams to keep everything aligned.

Qualifications

• 4+ years in supply chain, logistics, purchasing, or operations, with direct, hands-on ownership of the work.
• Direct experience coordinating with manufacturers — placing and managing purchase orders, and working with them on lead times and production schedules. Experience with factories in China (or elsewhere in Asia) is strongly preferred.
• Cultural fluency communicating with international manufacturing partners, particularly in Asia.
• A practical grasp of inventory management, stock allocation, and partial deliveries.
• Experience coordinating international shipments and logistics.
• Experience with an ERP system (NetSuite, SAP, Odoo, or similar) and confidence placing POs and managing deliveries within one.
• A track record of bringing structure: documenting processes, writing SOPs, and improving workflows.
• The ability to operate independently with minimal structure and high ownership in a fast-moving environment.
• An analytical mindset — comfortable using reporting and forecast data to drive decisions.
• Strong organisational, problem-solving, and communication skills.

Requirements

• Specific experience with NetSuite.
• Experience in hardware, consumer electronics, or e-commerce operations.
• Familiarity with AI tools and automation workflows.
• Experience supporting distributor or channel operations.
• Personal experience using Home Assistant, and an affinity with open-source, community-driven products.

Benefits

• Five weeks (twenty-five days) of paid time off.
• Fourteen days of paid sick leave if your country/laws treat them as unpaid.
• Six weeks of paid and six weeks of unpaid parental leave to be used in the first year after birth.
• A budget to equip your home workspace once you start.
• A monthly smart home budget to ensure you keep up-to-date with the latest that smart homes offer.
• A 50% contribution to your internet connection fee at your home workspace.
• Work time for maintaining Home Assistant-related side projects.
• Compensation matching the 75th percentile for the new hire's role, seniority, and local market rates.