[Hiring] Manager, Supply Strategy & Operations @Burq, Inc.
Manager, Supply Strategy & Operations @Burq, Inc.
Supply Chain
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 5d ago

[Hiring] Manager, Supply Strategy & Operations @Burq, Inc.

5d ago - Burq, Inc. is hiring a remote Manager, Supply Strategy & Operations. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem:

  • Building and managing relationships with national, regional, and local delivery service providers (DSPs).
  • Defining the strategy for how we grow and optimize our supply network.
  • Driving the operational rigor needed to hit best-in-class delivery performance metrics.

What You'll Own

  • Supply Strategy
    • Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
    • Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.
    • Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
    • Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.
  • DSP Relationship Management
    • Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.
    • Negotiate contracts, SLAs, and commercial terms with carrier partners.
    • Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.
  • Supply Operations & Performance
    • Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
    • Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.
    • Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
    • Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
    • Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.

Qualifications

  • 5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.
  • Proven track record managing external partners or vendor relationships in a performance-driven environment.
  • Strong analytical skills β€” comfortable building models, interpreting data, and translating findings into decisions.
  • Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike.
  • Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus.
  • Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists.
  • Bias toward action β€” you don't wait for perfect information to move forward.
  • SQL or data visualization skills (Tableau, etc.).
  • Experience structuring and negotiating carrier contracts or MSAs.

Benefits

  • Competitive Salary, Stock Options, and Performance-based Bonuses
  • Fully Remote
  • Comprehensive Medical, Vision and Dental Insurance

Company Description

At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Manager, Supply Strategy & Operations @Burq, Inc.
Supply Chain
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type full-time
Posted 5d ago
Apply for this position
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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