[Hiring] Freight Forwarding & Shipping Coordinator @Virtual Staff 365

Role Description

They are now seeking to hire a Freight Forwarding & Shipping Coordinator to take ownership of end-to-end shipment operations and ensure the timely, cost-effective delivery of goods.

Job Responsibilities

• Manage end-to-end freight forwarding operations across air, sea, and land transport modes
• Create shipments in internal logistics systems and manage daily ETD and ETA updates
• Track shipment progress daily and proactively resolve any transit delays or disruptions
• Coordinate directly with freight forwarders, carriers, and third-party logistics providers to ensure timely delivery

Documentation and Compliance

• Oversee and verify shipping documentation including bills of lading, commercial invoices, and packing lists
• Review customs paperwork to ensure full accuracy and compliance with trade regulations
• Liaise with customs brokers and regulatory authorities to meet local and international trade requirements
• Maintain meticulous accuracy when logging shipment data, key milestones, and critical operational dates

Collaboration and Stakeholder Management

• Provide regular status updates and operational reporting on shipment progress to stakeholders
• Collaborate with internal procurement, supply chain, warehousing, and finance teams to ensure seamless logistics workflows
• Maintain strong, professional relationships with key logistics partners and external stakeholders
• Handle low-volume inbound and outbound phone calls to resolve immediate shipment and delivery challenges

Qualifications

• Proven work experience managing end-to-end shipments within a freight forwarding, logistics, or supply chain environment
• Direct experience handling core shipping documentation including bills of lading, commercial invoices, and packing lists
• Demonstrated ability to create shipments and actively track daily ETD and ETA milestones
• Strong background working collaboratively with freight forwarders, shipping lines, carriers, and customs brokers
• Strong problem-solving skills with the ability to proactively handle shipment delays, capacity constraints, and customs holds
• Excellent written and verbal English communication skills with a polite and professional phone manner
• Exceptional attention to detail and strong time management skills when handling multiple concurrent shipments

Nice-to-Have Skills

• Hands-on experience using specialised logistics or ERP platforms such as SAP or CargoWise
• Advanced proficiency in Microsoft Excel for data tracking and operational reporting
• Experience identifying and implementing logistics process improvements to reduce costs and improve service quality

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rate)