[Hiring] Director of Supply Chain, Quality & Fulfillment @Tribes of Wondervale

Role Description

Until now, the founding team has personally run every step of fulfillment — kitting, assembly, shrink-wrap, all of it. We've outgrown that. Your first mandate:

• Move kitting onto the factory floor
• Complete our migration to a national 3PL network
• Build a quality system worthy of a collectible product
• Ensure no launch date slips
• Report directly to the founder
• Set the standard and hire your own team as volume grows

What you'll own

• Printer, factory, and supplier relationships — cost, MOQs, schedule, and quality
• Factory-side kitting at both origins, and the contingency plan if one can't deliver it
• A third-party inspection program at origin, press checks, collation process validation, and 3PL receiving protocols
• 3PL onboarding, kitting/packout specs, SLAs, launch surge planning, and monthly invoice audits
• Inbound freight and customs, order routing, and carrier strategy
• Demand forecasting and inventory built around long print lead times
• B2B/wholesale fulfillment and retail routing compliance
• Sourcing and QC for our accessory and packaging lines

Your first-year scoreboard

• 100% of order volume factory-kitted and shipping from our 3PL network; legacy operation retired
• Customer-reported defect and damage claims under 0.5% of orders — and zero mappable
• Zero launch dates missed for supply chain reasons; 95% of preorders shipped within 2 business days of street date
• Landed cost per unit measured, then reduced

What this role is not

This is not a seat for someone whose first question is about headcount. At this stage you will personally own the analysis, the vendor calls, the troubleshooting, and the process-building. The team under this role grows as the company grows — the right person enjoys being close to the work in the meantime.

Qualifications

• 6–10+ years running supply chain or operations for a physical consumer product
• Managed manufacturing (overseas and domestic) and stood up or migrated a 3PL yourself
• Built QC systems — AQL inspections, receiving protocols, vendor chargebacks
• Knowledge of collation and its importance to a collector
• Understanding of elements 3PLs use — DIM-weight upcharges, phantom storage fees
• Experience as a systems writer: SOPs, routing rules, landed-cost models
• Hands-on and comfortable being a department of one at first
• Bonus points: experience with trading cards, sports card manufacturing, board games, commercial print, subscription boxes, or military logistics

Why this role is different

You'll build the supply-chain organization rather than inherit one — and you'll hold real authority: lot-rejection power against a quality spec you help write, a direct line to the founder, and a mandate measured in weeks, not quarters. The systems you build decide what our collectors hold in their hands.

Comp & logistics

Competitive salary depending on experience. Fully remote (US). Expect some travel — our Texas logistics node during standup, press checks at our printers, and on-site launch weeks; steady-state travel depends on where our manufacturing footprint settles. International travel may be required.

Process

Intro call (30 min) → deep-dive on your operating history (60–90 min) → paid case exercise on our real network ($500 honorarium) → references → offer. We move in weeks, not months.

How to apply

Submit a resume and a brief cover letter. In the cover letter, tell us about a time you disputed a 3PL or freight-forwarder charge and won, OR a time you caught a major quality problem before it reached customers. Cover letters that skip this question won't make it past the first screen.