[Hiring] Digital Transportation @Iconma Portal

Role Description

• Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems
• Submit guest requested Address Reroutes to carrier base
• Track escalated POD submissions and address reroute requests via internal database
• Assist Guest Services with escalated parcel transportation issues as necessary
• Communicate delivery information to carriers as requested to successfully ensure delivery
• Manage shipment exceptions, shipment prioritization and expedited shipments
• Assist in tracking shipments and manage daily exceptions to ensure desired service results
• Other duties as assigned

Qualifications

• Minimum 1 year of experience working with a Logistics/Distribution/Supply Chain environment preferred
• Working knowledge of SAP
• Must be comfortable learning new software
• Strong analytical skills required
• Previous experience managing vendors/carriers preferred
• Experience in process improvement and best practices preferred
• Must be self-motivated
• Strong organization and follow-up skills
• Strong communication skills, both written and verbal
• Able to evaluate situations and make informed decisions
• Able to perform multiple tasks at the same time
• Microsoft Office proficiency required, advanced Excel and PowerPoint skills preferred
• Able to talk to vendors, carriers and DC’s on the telephone
• Able to maintain a professional image both in person, on the phone and in writing
• Flexibility in daily task assignments as assigned
• Typical office environment
• Frequent telephone and desktop computer usage

Requirements

• Collect parcel proof of deliveries (PODs) from carrier base external systems and submit via Guest Services internal systems - Required
• Submit guest requested Address Reroutes to carrier base - Required
• Track escalated POD submissions and address reroute requests via internal database - Required
• Assist Guest Services with escalated parcel transportation issues as necessary - Required
• Manage shipment exceptions, shipment prioritization and expedited shipments - Required

Benefits

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities