[Hiring] Strategy Specialist @UPMC

Role Description

WorkPartners is hiring a full-time Strategy Specialist! This role will predominantly work remotely and will work standard daylight hours Monday - Friday. Preference will be given to those with prior experience working as a Project Manager, Project Coordinator, or in an implementation role.

Under the general direction of the Business Operations Management team, this role will:

• Analyze, identify, propose, and implement solutions for all business areas.
• Act as subject matter expert supporting all areas and interact with staff to answer questions and resolve issues as they arise.
• Oversee administrative and special projects related to the implementation of new products/business and maintenance of existing business.
• Use business acumen, knowledge, and understanding of Workpartners products and services to identify opportunities to improve financial performance and operational efficiencies.
• Articulate these opportunities to internal and external audiences, implement the solutions, and track and monitor progress.
• Take a leadership role in the enhancement, development, documentation, and communication of identified variances.
• Understand the causes of financial & operational trends and anomalies.

Responsibilities:

• Serve as a liaison between clients and internal partners, driving toward timely delivery of agreed-upon services.
• Ensure client requirements for new implementations and change requests are comprehensively gathered and documented.
• Collaborate with Operations Team to identify solutions that will meet stakeholder requirements using system functionality and best practices.
• Identify areas of concern that may compromise client satisfaction through data analysis, and propose solutions based on findings, expertise, and research.
• Actively identify and implement work process improvements to enhance team performance.
• Openly participate in meetings, provide ideas and suggestions to ensure client satisfaction and promote teamwork.
• Provide support to legal team, Workpartners product lines, and executive leadership.
• Take a leadership role in mentoring and motivating staff to build a strong cohesive team.
• Identify appropriate resources and support needed to facilitate decisions to achieve optimal outcomes.
• Interface with customers by telephone, correspondence, and/or in person to answer inquiries and resolve concerns/issues.
• Manage special projects as assigned by Management team; develop/maintain project plans, as needed.
• Manage, update, and maintain project and process notes in Workpartners systems.
• Meet deadlines and turnaround times set by Management staff, which may require working extended hours until project completion.
• Assist other departments during periods of backlogs.
• Attend meetings on behalf of Manager/Director.
• Participate in training programs when available/as requested.
• Maintain employee/insured confidentiality.

Qualifications

• Bachelor's Degree or equivalent work experience. Preference will be given to those with a Bachelor's degree.
• Minimum five years general business experience.
• Prior experience working as a Project Manager, Project Coordinator, in an implementation role, or a related project role is strongly preferred.
• Experience in health care insurance or health care industry is a bonus, but those with relevant experience in other industries will be considered.
• Competence in MS Office required, including MS Excel, MS Access, MS Word.
• Excellent planning, communication, documentation, analytical, and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Strong interpersonal, organizational, and project management skills, with the ability to work on multiple tasks simultaneously.
• Experience in QA/Audit/Systems testing development and execution preferred.

Licensure, Certifications, and Clearances

• UPMC is an Equal Opportunity Employer/Disability/Veteran.