[Hiring] Strategy & Operations Lead @Humana

Role Description

Become a part of our caring community. Are you passionate about improving the health outcomes for the Special Needs population? If so, becoming a part of Humana’s Care Management Team and the Clinical Outcome Team may be a fit for you!

The Humana Care Management Clinical Outcomes team within Humana’s Home Solutions organization is focused on improving clinical outcomes and delivering on business priorities for care management programs. Our team employs a rigorous process to set specific business priorities, identify the greatest sources of value, and lead a multi-disciplinary process to identify discrete opportunities for enhanced clinical outcomes, cost control, quality, and member experience.

The Strategy & Operations Lead provides data-backed strategic direction to identify and address business opportunities to improve care for Medicare and Special Needs Population (SNP) that benefits from Humana’s Care Management services. Specifically, you will be:

• Identifying and operationalizing new innovations that could improve the effectiveness, efficiency, or the member experience of our care management service.
• Solving diverse and complex problems by collaborating with key stakeholders from across the enterprise (e.g. clinical, quality, operations, analytics).
• Working with operational owners to translate strategic recommendations into execution plans for implementation.
• Driving initiatives to analyze complex problems and issues related to care management using data and insight from internal and external sources.

Qualifications

• Bachelor’s degree
• 7 plus years of experience in strategy, healthcare, operations OR with 4 plus years of experience with a consulting firm or corporate strategy in driving and creating strategy and/or operations experience
• Previous experience in strategy consulting, commercial, business strategy, clinical and operational area and/or related roles
• Ability to interpret and leverage data and analytics to improve strategy and make recommendations
• Experience with qualitative and quantitative analysis
• Demonstrated ability to articulate ideas effectively in both written and oral forms with ability to flex to different audiences, including senior leadership
• Proven skills influencing others and a track record of success leading through ambiguity
• Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders
• Ability to work independently to manage projects to achieve objectives
• Competency with Microsoft Office suite (PowerPoint, Excel)

Requirements

• Exposure or experience with clinical care delivery and interventions and/or care management
• Direct people leadership experience
• Health care industry experience

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Additional Information

• To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
• Occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year. This job is eligible for a bonus incentive plan based on company and/or individual performance.

Application Deadline

08-21-2026

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.