[Hiring] Senior Strategist @Loyalty Juggernaut, Inc

Role Description

We're looking for a senior strategist to be the intellectual engine of our client work. The job essentially has three segments: advise, direct, and interpret. You direct the analysis, interpret what the data actually means, and advise clients on what to do about it - delivered in a way that moves executives to act.

While the Engagement Lead runs the engagement - the workplan, the budget, the coordination - you will own the answer. You are not the project manager; you are the standard-setter, guiding the work at the level of questions, quality, and meaning.

• The analytical agenda: defining the questions worth asking, directing the analysis, and pressure-testing the results before anyone else sees them.
• The interpretation: turning diagnostics and data into a clear point of view on where value is created, where it leaks, and what to do about it.
• The plan: growth roadmaps, business cases, and prioritized recommendations that clients can actually execute.
• The story: executive-grade narratives, presentations, and moments that change how a leadership team thinks about their program.
• The advisory relationship: serving as the senior strategic voice clients turn to when the question is “what should we do?” rather than “when will it be done?”
• Direction of the work: guiding engagement teams on quality, rigor, and analytical direction across concurrent workstreams, without carrying the project management yourself.
• The practice: sharpening LPM's methods, frameworks, and points of view with every engagement, and building the IP the whole team draws on.

Qualifications

• 10+ years in strategy consulting, loyalty, or customer analytics, with deep experience turning complex analysis into executive decisions.
• Analytically fluent - segmentation, cohorts, churn, LTV, propensity, experimentation - you don't run every model, but nothing gets past you.
• An exceptional communicator: your writing is sharp, your presentations land, and your recommendations get adopted.
• A structured strategic thinker who can find the signal in a messy diagnostic and build a plan around it.
• Experienced overseeing project teams and raising the quality of the work around you.
• Intellectually generous - you make the people and the practice around you smarter.

Requirements

• Advanced fluency with AI-assisted research and analysis - you use AI tools as a force multiplier for hypothesis generation, synthesis, benchmarking, and drafting, while applying the judgment to know when the machine is wrong.
• Primary research design - you construct member research, executive interviews, and survey instruments that answer the question at hand, and you extract meaning from qualitative and quantitative evidence together.
• Real capability with forecasting models - you build, stress-test, and interpret projections of program performance, member value, and financial impact; you understand assumptions, sensitivities, and confidence, and you never present a number you can't defend.
• Deep financial prowess - program P&L, unit economics, LTV, redemption liability, breakage, cost-to-serve, and partner economics are native territory; your recommendations always trace to financial impact.
• Business case mastery - you develop investment cases with the structure and rigor of a top-tier strategy firm: sized opportunities, explicit assumptions, scenario ranges, and payback logic that survives CFO scrutiny.
• The discipline to quantify - you size everything you recommend, distinguish confidence from hope, and prioritize by value rather than volume.
• Exceptional presentation craft - your decks are arguments, not documentation; each one builds to a decision, and you deliver them with the presence to move a boardroom.
• Thought leadership as a core output - you author points of view, frameworks, and published perspectives that shape how the market thinks about loyalty, and that make clients want to work with us before we ever pitch.
• Writing that does the work - executive summaries, decision papers, and narratives so clear that the recommendation feels inevitable by the final page.

Benefits

• Your analysis changes decisions - clients reprioritize, invest, and act because of what you showed them.
• Your deliverables set the standard the rest of the practice aims for, and your frameworks get reused across engagements.
• Executives leave your readouts with clarity, not more questions - and the market starts quoting your point of view.