[Hiring] Senior Director, Strategy & Operations @HouR Consulting

Role Description

We're seeking a Senior Director, Strategy & Operations to help lead the company's operating backbone alongside the CEO — across strategy, brokerage operations, sales, people, and communications. You'll act as the connective tissue between departments, drive company-level problems end to end, and multiply the impact of the senior leaders already running each function. Expect to help shape company strategy and OKRs, surface the problems leadership hasn't named yet, and make the tough cross-functional calls when priorities compete.

What you'll own

• Strategy with the CEO: Partner on company strategy and OKRs, frame company-level problems, and carry them from idea to operating model to measured outcome.
• The operating scorecard: Drive the metrics that define execution — agent experience, compliance, sales delivery, employee experience, and the external narrative.
• A multi-function team: Lead and lift the strategy & operations team across four functions — brokerage technology, sales, people, and content & PR.
• AI woven through operations: Put AI to work across the business yourself, engaging it as a primary, collaborative partner rather than a delegated initiative.
• The hard calls: Make the high-quality operating decisions when operations, product, engineering, sales, people, and PR priorities collide.

Qualifications

• Broad senior leadership experience — 7+ years of progressive leadership, 2+ at a senior leadership level (Senior Director / Director / Head of Strategy & Operations).
• An AI-native operating style — personally use and build with AI, automation, and agentic tools.
• Strong business and strategic foundations — grounded in strategy, unit economics, market dynamics, and org design.
• Comfort across multiple functions — lead senior leaders in HR, PR, sales, and brokerage compliance.
• Commercial judgment and data fluency — understand revenue, pipeline, and unit economics.
• Experience operating globally across teams and time zones.
• Eligibility to work in Canada without sponsorship, based in — or willing to relocate to — Canada.

Requirements

• Direct experience inside a Canadian real-estate brokerage, proptech, or marketplace (nice to have).
• Entrepreneurial roots (highly preferred) — founder, co-founder, or early-stage operator.
• A managing broker designation, or willingness to obtain one.
• Direct or adjacent experience leading HR/People or Communications functions.

Benefits

• Highly competitive pay, plus performance bonus (calibrated to your experience).
• A seat shaping how one of Canada's leading real-estate platforms operates, scales, and communicates.
• Remote-first across Canada, with generous vacation time.
• Full health coverage — medical, dental, life, virtual care, and travel.
• Genuine ownership and autonomy inside a lean, founder-led, AI-native team.

How they hire

Our client hires for what you can build, not just what's on your résumé. Shortlisted candidates take on a Builder Challenge — a real problem from the business that you scope, design, prototype, and present (using AI is expected and encouraged).

The process: a first conversation with Hour Consulting → the Builder Challenge (by invitation) → a working session with senior leadership → references and final discussions.