[Hiring] MSO Strategy Development Lead @CenterWell

Role Description

The MSO Strategy Development Lead will lead the strategic development and execution of a transformational technology roadmap supporting the MSO/IPA business. This role is accountable for shaping and managing the full MSO technology stack—optimizing existing platforms while evaluating new build vs. buy opportunities—to enable scalable growth, clinical excellence, and success in value-based care models.

This role will partner closely with Technology, Product, Clinical, Operations, and external vendors to prioritize initiatives, develop business cases, and drive end-to-end execution from concept through measurable impact. The ideal candidate is a strategic thinker with strong execution and organizational skills, deep business acumen, and a self-starter mindset that works well with ambiguity. This role will report to the Clinical Operations Strategy Principal.

Key Responsibilities

• Lead the development and execution of the MSO technology strategy and multi-year roadmap, ensuring alignment with MSO business goals, enterprise technology strategy, and value-based care objectives.
• Own evaluation of the end-to-end MSO technology stack, including existing platforms and future-state needs across operational, clinical, financial, and analytics domains.
• Drive structured build vs. buy vs. vend evaluations, including vendor landscape assessment, solution design, and implementation approach.
• Prioritize technology initiatives based on business impact, readiness, and strategic fit; develop business cases including cost, ROI, and operational impact.
• Own initiative performance from concept through implementation and post-launch measurement, ensuring delivery of expected business outcomes.
• Partner with internal Technology, Product, Clinical, Operations, and Analytics teams to ensure seamless delivery, adoption, and scaling of solutions.
• Provide business leadership for internal build teams and external vendors to deliver technology initiatives on time and within scope.
• Serve as a key advisor to MSO leaders on technology-enabled transformation opportunities.
• Build practice-facing and associate-facing enablement and support models (e.g., workflows, governance, training inputs, change management considerations) to drive successful adoption of technology solutions.
• Act as a subject matter expert on MSO/IPA technology needs, provider network operations, and technology implications of value-based care models.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or related field
• 5+ years of experience in healthcare strategy, product management, or operations leadership
• Strong financial acumen, including experience managing budgets and conducting ROI analysis
• Collaborative leader with excellent communication skills, skilled at influencing and aligning cross-functional teams
• Execution-oriented with strong project management and organizational capabilities, and deep understanding of operational impact
• Self-starter who is proactive, resourceful, and thrives in fast-paced environments
• Strategic and analytical mindset with the ability to see the big picture while managing small details

Preferred Qualifications

• Masters degree
• 7+ years work experience
• Strategy / management consulting experience
• Understanding of technology development lifecycles and vendor management
• Experience working in a matrixed or segmented business environment
• Deep understanding of value-based care models

Requirements

• Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$124,800 - $171,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized.