[Hiring] Associate, Strategy & Operations @DoorDash USA

Role Description

We are looking for an Associate, Strategy & Operations to join our Dasher Financial team. This role is about building the operations of a bank program at scale — a bank product that is already used by millions of Dashers each month.

Unlike traditional banks that feel slow and impersonal, our ambition is to build a financial product that is fast, intuitive, and genuinely supportive — one that helps Dashers not just hold money, but actively improve their financial health. To deliver on that promise, we need exceptional operators who can take tough operational problems, turn them into clear plans, and drive them to completion.

As an Associate, you will:

• Own a core area of the Crimson banking program end to end — the metrics, the operating model, and the cross-functional partners who make it work.
• Turn ambiguous operational problems into structured plans, and drive them through Product, Engineering, Legal, and external partners.
• Build the monitoring and mechanisms that catch problems before users report them, rather than after.
• Manage external vendors and partners: hold them to their SLAs, escalate when they miss, and negotiate what we need.

This role owns the Crimson support and disputes experience — the systems, partners, and processes that determine whether a Dasher who has a problem gets it solved. You'll own dispute operations as we bring them in-house, Crimson support performance and tooling, and the complaint monitoring that tells us what's actually broken in the product.

This role owns the top of the Crimson funnel: identity verification and onboarding, and the campaigns that bring non-Crimson Dashers and DoorDash consumers into the product. You'll own KYC health and vendor performance, reduce friction from application through first use, and drive acquisition.

Dasher Financial is an ambitious bet - building fintech products for the future of work. For someone with a strong foundation in problem solving who wants to grow into a future operator or general manager, this is a rare opportunity to learn by doing in a zero-to-one environment.

You’re excited about this opportunity because you will…

• Analyze & problem-solve: Break down ambiguous problems, run analyses, and recommend solutions that improve adoption, retention, and trust.
• Drive execution: Own and deliver discrete projects that move our key metrics (e.g., deposits, bill pay adoption, dispute resolution SLA).
• Experiment & learn: Design and test hypotheses, measure impact, and help scale what works.
• Collaborate: Work cross-functionally with Product, Engineering, Analytics, Marketing, and Legal to launch and improve initiatives.
• Grow fast: Build the toolkit of a future operator/GM by working on zero-to-one fintech problems in a high-growth environment.

Qualifications

• 2-3 years of experience and have succeeded in high-growth teams (whether in tech, operations, strategy, consulting, banking, or a related experience).
• Exceptional problem-solving skills and back your decisions with data (comfortable pulling SQL or modeling in Excel).
• Curious, driven, and comfortable with ambiguity.
• Desire to learn fast and take ownership.
• Bachelor’s Degree in a related field.

Requirements

• Base salary is localized according to employee work location.

Benefits

• Comprehensive benefits package including a 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits and commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.