[Hiring] Technology Lead @Infosys Limited

Role Description

Infosys is seeking a Kinaxis Rapid Response Techno-Functional Consultant, with exposure to supply chain planning applications and with exposure to technology and administration. The selected candidate should be able to:

• Address user issues and resolve technical problems.
• Manage tickets and product service requests.
• Perform needed configuration updates.
• Interact with customer process consultants and SMEs.
• Perform root cause analysis where required and improve processes.
• Support enterprise supply chain planning applications, including on-premises system administration, application development, integrations, and technical operations.
• Administer Maestro environments, develop workbooks and scripts, troubleshoot data integrations, and perform configuration updates.
• Collaborate with infrastructure and database teams when needed.

Qualifications

• Location for this position is Anywhere in the US. This position may require travel to client/project location.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Experience in Kinaxis SCM modules.
• Experience with issue resolution, root cause identification and analysis, and recommending solutions to complex issues.
• Understanding of software engineering practices and various business processes.
• Kinaxis Administration Level 1 (Admin 1) certification required. Candidates must provide verifiable proof of certification.
• Hands-on experience administering Kinaxis Maestro / RapidResponse, including users, security, permissions, application configuration, and system maintenance.
• Experience developing and troubleshooting Maestro workbooks, worksheets, queries, scripts, dashboards, and automation.
• Experience resolving production incidents, performing root-cause analysis, and supporting application updates and deployments.
• Understanding of Maestro data loads, integrations, application dependencies, and enterprise software development practices.
• Ability to work independently, troubleshoot complex technical issues, and communicate effectively with customers and technical teams.

Requirements

• Experience and understanding of the manufacturing domain.
• Excellent verbal and written communication skills.
• Experience and desire to work closely with customers.
• Experience administering Kinaxis Maestro in an on-premises environment.
• Experience supporting REST APIs, Bulk APIs, ETL processes, ERP interfaces, and data integration troubleshooting.
• Knowledge of SQL, database connectivity, database maintenance, backup, and recovery.
• Experience with Windows Server, IIS, Windows services, SSL/TLS certificates, PowerShell, and network troubleshooting.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off