[Hiring] Strategic Solutions Architect @NinjaOne

Role Description

As a Strategic Solutions Architect, you are the premier technical authority for NinjaOne’s Mobile Device Management (MDM) ecosystem. You will guide our most complex enterprise customers in designing secure, scalable architectures for iOS, Android, and macOS. You aren't just a demo expert; you are a seasoned problem solver—an architect and technical visionary who takes direct responsibility for the successful deployment and long-term operational health of our largest mobile-centric accounts.

• Specialized Technical Leadership: Serve as the global subject matter expert (SME) for MDM, guiding strategic clients through complex implementation and policy design.
• Strategic Sales Support: Partner with the sales team on high-stakes Tier 0 and Tier 1 opportunities, providing technical discovery, deep-dive demos, and custom proof-of-concepts (POCs) specifically for mobile environments.
• Architectural Excellence: Translate intricate mobile technical patterns (DEP/ADE, Android Enterprise, zero-touch) into clear business benefits for C-suite and IT stakeholders.
• Product & Engineering Bridge: Regularly collaborate with Product Management to advocate for MDM feature sets, conducting win/loss analysis and participating in PRD reviews to ensure our roadmap stays ahead of market trends.
• Content & Enablement: Maintain MDM-specific technology toolkits, documentation in the Dojo, and best-practice frameworks to be used by the wider SE team.
• Implementation Oversight: Guide our largest customers through the "first-mile" of MDM implementation, ensuring a seamless handoff to Account Management.
• Other duties as needed.

Qualifications

• Educational Foundation: Bachelor’s degree in Computer Science or equivalent technical work experience.
• Proven Track Record: 7+ years in a pre-sales solution-focused role, with a significant portion dedicated to Enterprise Mobility Management (EMM/MDM).
• MDM Mastery: Deep expertise in Apple Business Manager, Android Enterprise, and the surrounding security landscapes (UEM, Identity/IdP, Endpoint Security).
• Strategic Communicator: Ability to move seamlessly between a technical deep-dive with engineers and a strategic value presentation with financial and executive leaders.
• Agile & Driven: A self-motivated professional who thrives in an ever-changing environment and is dedicated to constant process improvement.
• Organizational Pro: High-level workflow organization, capable of managing multiple complex integrations and high-priority enterprise deals simultaneously.

Benefits

• Flexible working hours with remote office options.
• Insured through AXA Private Medical Insurance (PMI).
• Gym membership discount, access to EAP, Second Opinion Service, Working Body Service & Canada Life.
• Group Income Protection WeCare (virtual services) & Lifeworks App (discounts and cashback).
• Opportunities for personal and professional growth with one of the fastest growing companies.
• Skill development through our renowned training platform.
• Competitive compensation.
• Collaboration with a curious, kind, international and intercultural workforce.

Company Description

NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.