[Hiring] Staff Application Security Engineer @ServiceNow

Role Description

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

As an Staff Application Security Engineer in GSSC AppSec, you will secure ServiceNow instances by identifying configuration-driven security risks, validating customer-reported findings, and driving clear, actionable remediation guidance. This is a hands-on technical role that blends application security expertise with deep ServiceNow platform knowledge.

Key Responsibilities

• Assess ServiceNow instance configurations against security baselines and identify misconfigurations that impact confidentiality, integrity, or availability.
• Develop and maintain prescriptive instance-hardening guidance covering authentication, access controls, encryption, logging, monitoring, and operational security.
• Translate security requirements and risk into clear, customer-consumable recommendations that can be implemented by teams with varying security maturity.
• Identify recurring misconfiguration patterns and drive systemic improvements (guidance, tooling, checks).
• Triage, validate, and contextualize customer-reported security findings where instance configuration or deployment patterns are a contributing factor.
• Distinguish between product vulnerabilities vs. configuration issues, documenting impact and appropriate remediation paths.
• Partner with Product Security, Engineering, and other Security teams to resolve complex or high-impact findings.
• Support escalations and high-visibility customer interactions as an instance-security subject-matter expert.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years with strong foundation in application security (vulnerability analysis, secure design principles, threat modeling mindset).
• Ability to read, write, and debug code to validate findings and understand security impact.
• Experience translating security risk into actionable remediation guidance.
• Excellent written and verbal communication skills, especially for customer-facing or executive-visible content.

Preferred Qualifications

• Hands-on experience with the ServiceNow platform, especially platform security features, configuration, and administration.
• Familiarity with SaaS security posture management and misconfiguration risk.
• Prior experience supporting customer-reported security findings, escalations, or external security reviews.
• Experience influencing security outcomes without direct authority (cross-functional collaboration).

What Success Looks Like

• Customers and internal teams receive clear, accurate, and actionable guidance to secure their ServiceNow instances.
• Reduced repeat instance-security issues through improved baselines, guidance, and detection.
• Faster, higher-confidence triage of customer-reported security findings tied to instance configuration.
• GSSC AppSec becomes more scalable and consistent in how it addresses instance-level security risk.

Benefits

• Base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.