[Hiring] Sr Software Engineer, AI Agent Platform @Motorola Solutions

Role Description

We’re looking for a Sr Software Engineer to set technical direction for the AI Agent Platform team behind Hyper’s emergency response products.

You’ll be a senior technical leader responsible for the architecture of our most critical systems. You’ll shape long-term technical strategy, mentor engineers across the team, and own the toughest cross-cutting problems — from real-time AI pipelines and telephony to backend infrastructure and product surfaces.

We expect engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships — and as a Sr Engineer, you set the bar for what “good” looks like.

What You’ll Do

• Lead the design and operation of real-time voice AI systems that support human 911 telecommunicators at scale.
• Identify and solve the hardest problems in our stack: low-latency audio, streaming, telephony, LLM orchestration, and human-in-the-loop AI workflows.
• Drive engineering excellence across reliability, availability, security, and performance — defining the standards the team operates by.
• Partner with product, design, and operations leadership to translate ambiguous customer and operational problems into technical strategy.
• Mentor engineers; raise the floor and the ceiling of the team’s technical work through reviews, design feedback, and pairing.
• Build and evolve evaluation, testing, and observability frameworks for AI-assisted systems.
• Lead incident response and post-incident reviews; own runbook quality and on-call health for the systems the team is responsible for.
• Represent engineering in conversations with public safety customers, partners, and Motorola Solutions stakeholders when deep technical credibility is required.

Qualifications

• Production software engineering experience, with a clear track record of technical leadership.
• Designed, shipped, and operated large, complex systems in high-stakes domains.
• Comfortable working across backend, infrastructure, AI pipelines, and product surfaces.
• Ability to turn ambiguous product or operational problems into clear technical plans for the team.
• Daily use of AI tools while setting the standard for responsible usage — speed without compromising quality.
• Raise the engineering bar around tests, observability, code review, security, and clean abstractions.
• Effective mentoring; engineers around you improve because of your work.
• Strong product judgment and care for the users of your builds.
• Thrive in a small, fast-moving team with high ownership and low ego, and can scale that culture as we grow.
• Desire to work on AI systems that matter beyond demos.

Requirements

• 10+ years of experience in Realtime communication systems with deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection.
• Experience architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.

Relevant Experience

• Architecting LLM, agentic, or RAG systems in production, including evals and prompt test harnesses at scale.
• Deep expertise in Speech-to-Text, Text-to-Speech, Voice Activity Detection, endpointing, interruption handling, noise filtering, diarization, or audio streaming.
• Telephony and voice infrastructure: PSTN, SIP trunking, PBX, and call routing.
• Real-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport.
• Real-time, concurrent, or distributed systems using Elixir, Go, Python, Rust or similar languages.
• PostgreSQL and strong data modeling fundamentals at scale.
• Cloud infrastructure on AWS, Azure, or GCP.
• Containerized application environments operated in production.
• Technical leadership in public safety, govtech, healthcare, defense, infrastructure, fintech, or other high-trust domains.

Travel Requirements

• Under 10%

Position Type

• Experienced

Referral Payment Plan

• Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.