[Hiring] Sr. Integration Success Engineer @Alkami Technology

Role Description

Alkami's Sr. Integration Success Engineer is a post-sale, lifecycle-focused technical role that sits at the intersection of software engineering, technical support & consulting, and customer enablement. You'll be the primary technical partner for financial institutions (FIs) and their development teams and system integrators as they build, test, and launch custom integrations using the Alkami SDK and platform APIs.

You will serve as the first line of defense for all inbound SDK tickets from financial institutions, system integrators, and vendors- triaging each engagement to determine whether it can be resolved through a standard ticket interaction or requires scoping and execution as a formal project.

You are the person who prevents problems before they reach production- guiding integration architecture, providing hands-on troubleshooting, and providing break/fix support.

Integration Lifecycle Ownership

• Partner with FI development teams and system integrators from discovery through go-live, providing architectural guidance, technical oversight, and active troubleshooting at each phase.
• Validate integration approaches and use cases during discovery to ensure alignment with the Alkami platform capabilities before development begins.
• Support customer and integrator developers during the build phase with guidance on SDK usage, API behavior, endpoint design, and error handling.
• Provide testing and validation support prior to production, confirming expected platform behavior and surfacing edge cases before launch.

Technical Advisory Support

• Handle inbound SDK and integration questions for functionality and guidance that does not require hands-on engagement- SDK capability clarification, endpoint usage, API response interpretation, and short consultations.
• Triage and scope inbound tickets to determine whether they fall within advisory support or require a full project proposal.

Contracted Integration Engagements

• Transition advisory tickets into scoped project proposals when customer needs evolve into hands-on architectural design assistance, extensive troubleshooting, repeated debugging sessions, code or workflow reviews, or active participation in build and test phases.
• Track all contracted engagement hours to ensure proper recording of customer entitlements and utilization, enabling accurate forecasting of SDK support demand.

Cross-Functional Escalation & Feedback

• Coordinate technical escalations to Engineering when integration issues reveal platform bugs or SDK gaps, providing structured reproduction steps and context.
• Serve as a consistent feedback channel from the field into Product and Engineering to surface integration friction points, undocumented behaviors, and gaps in SDK capabilities.

WHAT YOU WON'T DO

• Writing customer code or building integrations on behalf of FIs or system integrators.
• Pre-sales technical demonstrations or scoping.

Qualifications

• Solid understanding of REST API design and usage, including authentication patterns, request/response structures, pagination, and error handling.
• Working knowledge of at least one programming language commonly used for API and SDK integration (e.g., JavaScript/TypeScript, Python, Java, or C#).
• Familiarity with developer tooling such as Postman, API documentation, log analysis, and debugging workflows.
• Experience with or strong understanding of the software development lifecycle and integration testing practices.
• Ability to analyze and interpret JSON payloads, API logs, and error traces to isolate the source of integration issues.

Requirements

• Demonstrated ability to manage multiple concurrent technical engagements with structure and accountability by scoping work, setting expectations, and tracking to completion.
• Strong written and verbal communication skills with the ability to translate technical detail for both developer audiences and non-technical FI stakeholders.
• Comfortable navigating ambiguity in early-stage integrations where requirements evolve and scope needs active management.
• Experience working with or alongside system integrators or third-party vendors is a strong plus.
• 4–6 years of experience with a demonstrated track record of independently owning complex integration engagements end-to-end; ability to mentor peers and contribute to program-level improvements.

Preferred Background

• Developer Support or Developer Experience Engineers at API-first platforms.
• Technical Architects with hands-on API/SDK experience.
• Solutions Engineers or Implementation Engineers who prefer deep post-sale lifecycle ownership over a pre-sales motion.
• Application Support Engineers looking to specialize in integration and development workflows.
• Experience in fintech, digital banking, or financial services is a plus but not required.

Benefits

• Remote-first environment.
• Unlimited paid time off.
• 401(k) with employer match.
• Diverse and inclusive culture.

Salary Range

The salary range for this position is: $96,000 - $120,000.

Work Authorization

We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Company Description

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.