[Hiring] Solutions Engineer @Bitwarden

Role Description

This role involves becoming a Bitwarden product expert and handling business inquiries regarding our products, providing solutions for technical issues, designing systems proof-of-concepts, ensuring customer satisfaction, and bridging the gap between confusion and confidence for prospects looking to adopt Bitwarden.

• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
• Conduct engaging implementation-specific demos and product technical Q&A
• Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
• Report product feedback and feature requests to Product and Engineering teams
• Assist account executives with positioning new or upcoming product features to customers
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
• Work with the Sales Team to develop account strategies to build, mature and close pipeline
• Track the competitive landscape; provide technical depositioning information to account executives and prospects
• Provide assistance in responding to technical questions on requests for proposals, comments, and information
• Advise customers on industry best practices for the full stack of Bitwarden
• Work with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Provide superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Keep organized notes to champion feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

Qualifications

• Excellent English and grammar
• Excellent problem-solving skills
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together, and sharing your knowledge
• A strong sense of empathy and the ability to advocate for others
• A passion for helping enterprise prospects interested in Bitwarden and best security practices
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc.)
• Ability and desire to work remotely, with possible travel as needed

Requirements

• Familiarity with several of the following areas/technologies is preferred:
• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful services / API’s

What to Expect in the Interview Process

• Meeting with our Recruiting Team
• Interview with Integration Engineering Manager
• Interview with Sr. Director, Customer Success
• Interview with Chief Sales Officer
• Interview with Chief Customer Officer

Benefits

• Our user community loves us and we love them.
• Become an expert in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team.
• Learn and grow with the support of your team.
• In the United States, the starting base compensation range for this role is $100,000 - $140,000.