[Hiring] Software Engineering SMTS - Brain Team @Salesforce

Role Description

The Brain team owns the intelligence layer behind Piper, our flagship AI SDR product for qualifying leads and booking meetings. Our team is responsible for building, maintaining, and upgrading the agents that power Piper to support new capabilities and model releases. We own the system prompts, model configuration, context layer, evals, and harness that powers Piper behind the scenes.

What You'll Do:

• Work closely with product teams to build products and features that allow customers to bring their customer GTM strategy, CRM data, and guardrails together.
• Deliver an on-brand, personalized, multi-modal AI SDR agent experience to their website and email.
• Collaborate with AI platform teams to build and maintain LLM evals that measure Piper’s overall health and response quality.
• Ensure that changes contribute to business outcomes like converting leads, booking meetings, and driving pipeline.

Qualifications

• Minimum of 5 years of experience working in product engineering or related fields.
• Customer-centric thinking with a deep connection to customers' needs.
• Strong full-stack fundamentals and proficiency in frontend and backend development.
• Ability to work independently and engage with product and domain experts.
• Experience shipping real-time and text-based LLM products is nice to have.
• Familiarity with Rails and React is a bonus.
• Understanding of core building blocks of agents: traces, context and tokens, tools, system prompts, models, latency and reasoning tradeoffs, MCP, etc.
• Hands-on work with an LLM observability system is a plus.

Requirements

• Comfortable building alongside agents and utilizing coding agents effectively in daily development.
• Experience building software for marketing, sales, or go-to-market teams, particularly integrations with Salesforce and other CRM platforms.
• Understanding of how customer data, lead qualification, routing, and sales workflows fit together.
• Startup experience and rapid shipping.

Benefits

• Time off programs.
• Medical, dental, and vision coverage.
• Mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k) plan.
• Employee stock purchasing program.