[Hiring] Software Engineer, Rapid Response Assignment @VulnCheck

Role Description

We're looking for a Software Engineer, Rapid Response Assignment who combines strong engineering skills with a deep commitment to customer outcomes. In this hands-on role, you'll make sure our customers stay unblocked and that the issues they raise are resolved quickly, accurately, and for good.

• Resolve customer-reported issues quickly and thoroughly, from investigation through to a durable fix
• Diagnose complex, ambiguous problems across our services and data pipelines, tracing them to root cause
• Deliver high-quality engineering work that improves the platform and directly addresses customer needs
• Partner closely with Customer Success to align on technical solutions and outcomes
• Maintain and improve backend systems, APIs, and data pipelines
• Write high-quality, maintainable code and uphold engineering best practices
• Improve system reliability, performance, and observability across the platform
• Participate in incident response and on-call rotations

Qualifications

• 5+ years of experience building and scaling backend systems as a software engineer
• Strong programming skills in one or more languages (Python, Go, Java, etc.)
• Strong diagnostic and debugging skills, with a proven ability to root-cause complex production issues
• Curiosity and persistence — a drive to understand problems fully and see them through to resolution
• A customer-obsessed mindset: you take pride in delivering accurate, high-quality solutions that delight customers
• Excellent communication skills, with the ability to work effectively with customers and cross-functional teams
• Solid understanding of distributed systems, microservices, APIs, system design, and cloud infrastructure (AWS preferred)
• Experience working with data pipelines, ETL systems, or high-volume data processing

Requirements

• Prior experience in a customer reliability, sustaining, support, or escalation engineering role
• Experience in cybersecurity, vulnerability management, or threat intelligence
• Familiarity with CVE, NVD, KEV, or exploit intelligence datasets
• Experience with streaming systems or real-time data processing
• Background in high-growth or startup environments

Benefits

• Generous, flexible time off
• Retirement/pension plan contributions (e.g., 401k with match in the US; local pension schemes elsewhere)
• Comprehensive healthcare coverage
• Generous paid parental leave
• Remote-friendly environment with flexibility
• Support for home office costs (phone & internet)
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team