[Hiring] Software Engineer - Product @Consumer Reports

Role Description

We’re seeking a passionate Software Engineer to join our Experimental Engineering team focused on enhancing and developing our AskCR Retrieval-Augmented Generation (RAG) application. This individual will play a crucial role in building intelligent consumer-facing features and seamlessly integrating AI-powered functionalities across our web and mobile platforms. As part of the AskCR team, you'll collaborate with multidisciplinary teams to deliver robust, scalable solutions that leverage modern AI technologies.

This is a remote position. This position is not eligible for sponsorship or relocation assistance.

How You'll Make An Impact

• Develop, optimize, and maintain the AskCR chatbot and associated features, ensuring seamless integration across user devices and platforms.
• Collaborate with product, design, and engineering teams to translate user needs and business requirements into innovative features and experiences.
• Write clean, efficient and maintainable frontend code in React.
• Implement efficient, scalable APIs and services using Python, FastAPI, and related technologies.
• Integrate and leverage OpenAI's LLMs to enhance the chatbot's conversational and generative capabilities, including through prompt engineering and foundation model experimentation.
• Continuously research, test, and incorporate emerging AI technologies to enhance product experience and maintain competitive edge.
• Promote and adhere to best practices in software development, security, and responsible AI usage.

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Data Science, or a related field.
• 5+ years of professional software engineering experience with demonstrated expertise in Python and web development frameworks, particularly FastAPI.
• Experience integrating and deploying AI solutions using OpenAI’s GPT models or similar LLM technologies.
• Strong understanding of cloud services, containerization, and deployment best practices.
• Exceptional problem-solver with the ability to clearly communicate technical concepts to cross-functional teams.

Requirements

• Experience with Retrieval-Augmented Generation (RAG) frameworks and chatbot architectures.
• Prior experience developing consumer-facing applications, particularly those incorporating AI-driven user experiences.
• Experience with React Native and mobile app development.
• Familiarity with ethical AI practices, trust & safety, data privacy considerations, and/or compliance standards.

Benefits

• Medical benefits starting on the first day of employment, including behavioral health coverage and family planning.
• A generous 401K match.

Salary Information

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range.

• NY/California: $120K-$140K annually
• DMV/Massachusetts: $105K-$125K annually
• Colchester, CT and additional approved CR locations: $100K-$120K annually