[Hiring] Software Engineer @Twilio

Role Description

Join the team as our next Senior Software Engineer (L3) on Twilio’s Segment, Data platform/pipelines team. This position is needed to build new features and capabilities in the Twilio Segment Data platform/pipelines team. As a Senior Software Engineer on this team, you’ll build and scale systems that process several hundred thousand data points per second, helping our customers unlock the value of their data from external systems and activate it to various destinations via Segment capabilities. You will work on high-scale ingestion and data processing systems.

We iterate quickly on these products and features and learn new things daily — all while writing quality code. We work closely with product and design and solve some of the toughest engineering problems to unlock new possibilities for our customers. If you get excited by building products with high customer impact — this is the place for you.

Responsibilities

• Design and deliver robust, high-scale routing experiences for Data Pipelines for Twilio Segment.
• Operate always-available, complex distributed systems in cloud environments.
• Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
• Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
• Mentor junior engineers and contribute to a culture of technical excellence and continuous learning.
• Participate in an on-call rotation for our managed services. Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
• 5-7 years experience writing production-grade code in a modern programming language.
• Proficient programming experience in Go, Java, Python or similar object-oriented languages.
• Experience operating large-scale, distributed systems on top of cloud infrastructure.
• Experience shipping services (products) following CI/CD development paradigm.
• Good grasp of software engineering and how to build a system in a scalable and extensive manner.
• Leverage best-in-class development productivity practices including AI tooling.
• Excellent communication, problem-solving, and operational excellence skills.

Requirements

• Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS).
• Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
• Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
• Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
• Familiarity with AI/ML technologies.
• Excellent abilities in high-level service design -- modeling interfaces and internals in a properly modular, composable, and extensible way.
• Experience working in a geographically distributed team.

Location

This role will be based in any of the permitted 5 India states (Delhi, Karnataka, Maharashtra, Telangana & Tamil Nadu).

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• And much more. Offerings vary by location.