[Hiring] Software Engineer @Bloomerang

Role Description

As a Software Engineer on Bloomerang's PDLC Operations team, you will build the internal integrations and automations that connect how we build product with the teams who bring it to customers. Your job is to build the product knowledge layer that gives those teams the context and content they need, when they need it.

• Build the capture and classification steps that take content from Jira, GitHub, Notion, Figma, Pendo, and our data platforms such as BigQuery and Databricks, and promote only what partner teams need.
• Design and maintain a product knowledge repository with typed, sourced, and versioned content that keeps verified facts, decisions, ideas, and internal-only detail apart.
• Design and build role-scoped delivery through our internal AI harness, so Marketing, Sales, Enablement, and Customer teams get launch messaging, battlecards, help content, and training from verified sources.
• Automate repetitive PDLC work, such as go-live checklists, release notifications triggered by deploys and feature flag changes, and status roll-ups.
• Prototype several approaches quickly, test them with the people who will use them, and iterate or discard based on what you learn.
• Extend and improve our internal apps and dashboards built on tools such as Replit.
• Build AI-assisted workflows, Claude skills, and Slack bots that answer questions about work in flight from the product knowledge repository.
• Work with Product, Engineering, Program Management, Product Analytics, and go-to-market teams to understand their needs and turn them into simple tools.
• Build securely and responsibly, respecting access controls, data handling standards, and audit requirements such as SOC 2 traceability between code and work items.
• Document what you build so others can use, support, and maintain it.

Qualifications

• Experience building and maintaining web applications, APIs, and integrations in a modern language such as Python or TypeScript/JavaScript.
• Comfortability working with REST APIs, webhooks, and authentication for third-party tools.
• Solid software engineering fundamentals, including testing, debugging, and Git-based workflows with code review.
• Hands-on experience with AI coding tools and LLMs, such as Claude Code.
• A bias toward shipping: you're happy to build a quick first version, learn from it, and start over without attachment when a better approach appears.
• Curiosity about how teams work, and the habit of understanding the problem before building the solution.
• Clear communication with non-technical partners, including explaining tradeoffs in plain language.
• Effective collaboration with a manager who owns the vision, while bringing your own ideas and pushing back when something won't work.
• Ability to actively explore, learn, and responsibly integrate AI tools into daily tasks to drive efficiency and support Bloomerang's mission.
• Experience with content models, metadata, or knowledge graphs, and with provenance and versioning of content in Git.

Nice to Haves But Not Required

• Experience with LLM-assisted classification, and evaluation of AI answer quality.
• Familiarity with Atlassian, GitHub, Notion, or Slack APIs; Salesforce, Gainsight, Intercom, or Pendo APIs.
• Previous experience with MCP servers; Replit; or SQL and data warehouses (BigQuery, Databricks, etc).

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7.
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door.
• Compensation: Salary range for this position is $100,700 - $167,800, with eligibility for a discretionary bonus.
• Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only).