[Hiring] Software Engineer @Assembled

Role Description

The Workforce Operations team is building AI agents to automate one of the most operationally complex parts of workforce management: running support in real time. Today, workforce analysts spend their days monitoring live support volume, staffing, and performance, then making constant adjustments to keep coverage on track and response times fast. We believe AI agents can assist with, and eventually autonomously make, many of these decisions—fundamentally changing how teams run their support operations.

This is a 0→1 product area built on top of Assembled’s core workforce management platform. You’ll get the ownership and ambiguity of building something new, while working within a mature product with significant scale, existing complexity, and real customer workflows. It’s an opportunity to figure out what an AI-native approach to workforce operations looks like—and build it for the real world from day one.

What you'll work on:

• Own problems end-to-end: from understanding how workforce teams make decisions today, through the data models and systems that power those decisions, to polished product experiences that customers rely on every day.
• Building an AI agent for real-time workforce management that monitors support volume, staffing, and performance, identifies emerging problems, and recommends or takes action.
• Giving the agent the context and tools it needs to make good decisions, combining live operational data, historical patterns, customer-specific policies, and the capabilities of Assembled’s WFM platform.
• Designing the control and observability layer for autonomous operations, so workforce teams can understand what the agent sees, why it recommends an action, and when they want it to act automatically.
• Evolving our core Workforce Operations product to support increasingly real-time and automated workflows at the scale and reliability our customers expect.

Qualifications

• 2+ years of experience building software products.
• Experience shipping products end-to-end.
• Ability to point to something you helped take from idea to production, explain the product and technical tradeoffs you made, and tell us how customers responded.
• Strong generalist who moves across the stack without ceremony and picks up new domains quickly.
• Ability to turn ambiguity into working software.
• Care about how systems behave in the real world, thinking about reliability, edge cases, and noisy data.
• Strong product judgment, asking what the user is trying to accomplish and helping figure out the right solution.
• Attention to detail, fixing misaligned pixels or rewriting error messages to ensure quality.

Requirements

• Experience building AI agents or AI-powered products (nice to have).
• Experience with real-time or data-intensive products (nice to have).

Benefits

• Opportunity to work in a diverse and inclusive workplace.
• Ability to make an impact at Assembled.

Company Description

Assembled helps companies scale great customer support. More than 400 companies, including DoorDash, Salesforce, Stripe, and Sephora, trust Assembled. We've raised $71M from NEA, Emergence Capital, Stripe, and Basis Set Ventures and have offices in San Francisco, New York, and London.