[Hiring] Software Engineer @UserVoice

Role Description

UserVoice is seeking a full-stack Software Engineer to work on UserVoice Discovery, our flagship product feedback platform. This is listed as a hybrid position to try and dissuade fake applicants; it is a fully remote position that is open to candidates anywhere in the United States.

UserVoice Discovery sits at the intersection of qualitative research and large-scale data analysis. Our core challenge is making sense of thousands of pieces of unstructured customer feedback, and AI is central to how we're tackling it. You'll build systems that surface patterns, extract signal from noise, and help product teams make better decisions — thinking deeply about what intelligence applied to feedback data can actually unlock.

Qualifications

• 3+ years of professional development experience, with a good mix of back-end and front-end skills
• Genuinely excited about applying AI/ML techniques to analyze large qualitative data sets
• Thrives when the problem isn't fully defined
• Curious and drawn to unexplored territory
• Quick to learn new codebases with minimal guidance
• Proactive in voicing ideas on engineering, product development, and company operations
• Always searching for the best solutions while considering project goals
• Comfortable with broad requirements and able to work with evolving specifications

Requirements

• Languages and Frameworks: Go, Ruby on Rails, React, Tailwind CSS, Angular
• Knowledge of both relational and non-relational databases
• Familiarity with Docker/Kubernetes
• Experience with AI/LLM tooling, prompt engineering, or applying machine learning techniques to unstructured text

Benefits

• Collaborative Environment: Small, tight-knit team working across all company aspects
• Reputable Clients: Work on products trusted by well-known companies
• Retirement Plan: 401k
• Comprehensive Benefits: Fully paid medical, dental, and vision premiums for employees, with substantial contributions for family coverage
• Unlimited PTO: Take the time off you need to recharge
• Flexible Work Week: 4-day work week