[Hiring] Software Development Engineer I @CSG

Role Description

As a Software Development Engineer I, you will help build and support engineering solutions that keep CSG's internal services, work management platforms, and operational tooling reliable and efficient. You will work on integrations and automation across systems such as Helix ITSM, Azure DevOps (ADO), Atlassian, MyCSG, and Jitterbit, while gaining hands-on experience with data migration, synchronization, and workflow automation.

You will collaborate with senior engineers, architects, product owners, and support teams to develop, test, deploy, and maintain software solutions while building your technical expertise across the full application development lifecycle.

We are looking for Software Development Engineer I who will:

• Participate in design and delivery of medium-sized features and components across the full application development lifecycle – build, test, deployment, hosting, monitoring, and continuous improvement.
• Work closely with architects, senior engineers, product owners, and support SMEs.
• Implement REST API integrations between Jira/Helix/ADO and other internal systems.
• Contribute to Jitterbit (Private Agent Group) integrations, including configuration and scripting.
• Support data migration tooling (e.g., Jira → ADO) across extract, transform, validate, and load stages.
• Build checks and scripts to keep records in sync across Helix, Jira/ADO, and other systems.
• Partner with senior engineers on migration strategy and validation rules.
• Deliver features in C#/.NET using Visual Studio and Git / Azure DevOps Repos.
• Contribute to Azure Pipelines CI/CD for builds, tests, and deployments.
• Help develop and support web apps and services.
• Implement logging, monitoring, and alerting for integrations and services.
• Triage and resolve production issues across Helix, ADO, Atlassian, Jitterbit, and related flows.
• Maintain runbooks and operational checks and participate in support/on-call rotations with guidance.
• Participate in design discussions and estimations with senior engineers and architects.
• Work closely with product, operations, and support teams to turn requirements into robust solutions.
• Share knowledge through documentation, demos, and cross-training sessions.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience.
• 1–3 years of software development experience through professional work, internships, co-ops, or academic projects.
• Knowledge of C#/.NET, Java, or another object-oriented programming language.
• Understanding of REST APIs and web services.
• Familiarity with software development fundamentals, including coding standards, debugging, testing, and version control.
• Basic understanding of Git and source code management practices.
• Exposure to Azure DevOps, Jira, or similar Agile project management tools.
• Basic knowledge of SQL and relational databases.
• Understanding of JSON, XML, and API-based integrations.
• Familiarity with authentication concepts such as OAuth, API keys, and Basic Authentication.
• Strong analytical and problem-solving skills.
• Good verbal and written communication skills.
• Ability to learn quickly and work effectively in a collaborative team environment.

Requirements

• Internship, project, or coursework experience involving integrations, APIs, ETL, or automation.
• Exposure to Azure cloud services or other cloud platforms.
• Familiarity with Jitterbit, iPaaS solutions, or integration platforms.
• Experience with Postman or similar API testing tools.
• Understanding of CI/CD concepts and automated deployment processes.
• Knowledge of Agile development methodologies.
• Exposure to AI-assisted development tools such as GitHub Copilot or Cursor.
• Familiarity with ITSM concepts, service management processes, or operational support practices.

Benefits

• Work from Home, in-office, or hybrid.
• Employee Belonging Groups.
• Healthcare: Dental, Medical, and Vision.
• Paid Vacation, Volunteer, and Holiday Time Off.
• And so much more!