[Hiring] Software Architect, Attribution & Integrations @Invoca

Role Description

Are you ready to shape the future of a category-leading SaaS AI platform? Invoca is seeking a visionary Software Architect to provide strategic and technical leadership for our Data and AI initiatives.

• Define the technical vision and drive the evolution of how we manage our customers' structured and unstructured data.
• Apply cutting-edge, value-adding AI.
• Provide high-impact strategic and technical leadership for initiatives across several teams, focusing on Marketing AdTech, Campaign Management, and Contact Center ecosystems.
• Drive the technical vision and evolution of our inbound and outbound integrations platform and call treatment configurations.
• Ensure our digital attribution tracking is available in real-time to agentic and human conversations.
• Collaborate closely with product and engineering leaders across multiple feature development teams.
• Architect large portions of our "Revenue Execution" stack that connects digital marketing attribution, telephony orchestration (CCaaS), and CRM systems.
• Accelerate our transition to a robust service-oriented architecture.
• Refactor our information architecture to enhance user experience and simplify backend services and data models.
• Get hands-on with development, creating critical and/or complex portions of the solutions you architect.
• Share your passion for continuous learning and technical topics with your teams and peers.
• Actively contribute to an inclusive environment by promoting psychological safety and team diversity.

Qualifications

• Extensive, demonstrated mastery of software development in a SaaS environment (typically 15+ years of experience).
• Experience with Invoca's core technologies or highly similar platforms, including:
• Programming languages: Ruby, Python, Javascript
• Data: MySQL, Redis, Kafka
• Infrastructure as code: Terraform
• Containerization: Docker, Kubernetes
• Proven expertise in workflow automation tools like Workato, Zapier, or n8n.
• Advanced knowledge of Object-Oriented Programming, Contract-Driven Development, Distributed Systems, and Data Modeling.
• A systematic, impactful problem-solving approach, coupled with exceptional communication skills and a deep sense of ownership.
• An extensive track record of leading complex technical projects.
• Demonstrated experience in mentoring and coaching software engineers.
• A passion for creating elegant, scalable, and maintainable services and tools.
• Bachelor's Degree or equivalent practical experience required.

Requirements

• Strong aptitude for or foundational experience with AI/ML frameworks.
• Ability to drive prioritization with a strong customer-focused mindset.

Benefits

• Flexible Time Off – Encourages a healthy work-life balance.
• Paid Holidays – 16 U.S. paid holidays, including a winter break.
• Health Benefits – Medical, dental, and vision coverage with multiple plan options.
• Fertility assistance included.
• Retirement – 401(k) plan through Fidelity with a company match of up to 4%.
• Stock Options – All employees can share in Invoca’s success.
• Mental Health Program – Support available through our SpringHealth program.
• Paid Family Leave – Up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave – Up to 12 weeks of 100% paid leave for childbirth and medical needs.
• InVacation – Bonus after 7 years of service.
• Wellness Subsidy – Subsidy for gym memberships, fitness classes, and more.

Company Description

Invoca is an AI-powered revenue execution platform that brings together marketing, commerce, and contact center teams to turn every customer interaction into measurable, profitable growth.