[Hiring] ServiceNow Technical Architect @Cook Children's Health Care System

Role Description

We're looking for a ServiceNow Technical Architect to own the strategic design and enterprise-wide implementation of our ServiceNow platform. This isn't a maintenance role. You'll set the architectural standards, enforce best practices across every module, and translate clinical and business requirements into platform solutions that directly support the care we deliver to kids across Texas.

What You'll Do

• Enterprise Platform Architecture: Design the end-to-end technical structure of our ServiceNow environment: data schema, environment strategy, application hierarchy. Build frameworks that scale across diverse business units and hold up in a 24/7 clinical operation.
• Strategic Integration: Architect and implement complex integrations via REST/SOAP APIs, IntegrationHub, and specialized connectors. Synchronize ServiceNow with our EHR, HR systems, and infrastructure monitoring tools. Data fidelity across healthcare systems is non-negotiable.
• Technical Oversight & Code Validation: Lead developers and administrators through rigorous code reviews, ATF testing, and QA validation. You set the bar for what ships to production.
• Governance & Standards: Establish global development standards: scripting conventions, update set protocols, release governance. Conduct regular audits to minimize technical debt and keep every customization aligned with the upgrade roadmap.
• Security & Compliance: Architect ACLs, encryption at rest, and identity management controls. You own our HIPAA compliance posture on the platform and the protection of pediatric patient health information (PHI).
• Workflow Automation & Optimization: Build automated workflows and logic-based triggers using Flow Designer and Business Rules. Reduce MTTR, eliminate manual process friction, and improve service delivery for both clinical and administrative teams.

Qualifications

• 5 years of direct experience in enterprise-level platform development and architecture, with a proven track record of leading full-scale implementations.
• 5+ years of enterprise-level ServiceNow development and architecture preferred.
• Proven track record leading full-scale ServiceNow implementations preferred.
• Hands-on expertise with ITSM, ITOM, HRSD, or CSM modules preferred.
• Deep fluency in GlideScript/JavaScript, REST/SOAP APIs, and platform security (ACLs, SSO/SAML, encryption) preferred.
• Healthcare IT or regulated clinical environment experience strongly preferred.
• Ability to communicate architectural decisions to technical teams and executive leadership alike.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Technical Architect (CTA)

Education

• Bachelor’s Degree in Information Technology, Computer Science, or a related technical field.
• Equivalent professional experience may be considered in lieu of a formal degree.

Company Description

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations. Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children’s is an equal opportunity employer. As such, Cook Children’s offers equal employment opportunities without regard to race, color, religion, sex, age, national origin, physical or mental disability, pregnancy, protected veteran status, genetic information, or any other protected class in accordance with applicable federal laws.