[Hiring] ServiceNow System Administrator @Kentro

Role Description

Kentro is hiring for two experienced ServiceNow Senior System Administrators with a focus on IT Operations Management (ITOM) for Kentro's VA ESOM – End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow ITOM products including Discovery, Event Management, Orchestration, and Service Mapping. You will manage CMDB data quality, oversee integrations with federal and cloud environments, and serve as a technical authority for ITOM platform operations.

Location: This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Plan and execute System Administrative tasks related to ServiceNow ITOM platform operations, with a focus on Discovery, Event Management, Orchestration, and Service Mapping.
• Manage and maintain CMDB data quality, CI lifecycle, and data governance in alignment with ITIL v4 guidelines and federal standards.
• Configure and maintain MID Servers, Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM), and REST/SOAP API integrations.
• Develop and manage data transformation practices and integration frameworks to support platform health and accuracy.
• Monitor ITOM platform performance, proactively identify issues, and drive resolution in coordination with infrastructure and cloud teams.
• Oversee user management, group and role administration, and access control configurations in compliance with federal security requirements.
• Develop and maintain SOPs, runbooks, and technical documentation for ITOM operations.
• Support change management processes for platform updates, modifications, and patching activities.
• Coordinate with architects and developers on CMDB configuration standards, identification and reconciliation (IRE), and CSDM alignment.

Qualifications

• ServiceNow Certified System Administrator (CSA) – required.
• Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline required.
• 5+ years of total relevant experience as a System Administrator.
• 2+ years of hands-on experience with ServiceNow ITOM products (Discovery, Event Management, Orchestration, Service Mapping).
• Proven background in managing CMDB, integrations, and data governance within large-scale or federal environments.
• Experience with Service Graph Connectors (e.g., SolarWinds, vCenter, AWS, Azure, SCCM).
• Proficiency in REST/SOAP API integrations, MID Server configuration, JavaScript, and data transformation practices.
• Strong understanding of ITIL processes including Incident, Change, Configuration, Problem, and Asset Management.

Requirements

• Preferred Qualifications:
• ServiceNow Certified Implementation Specialist – ITOM or CMDB.
• ITIL Foundations certification.
• Active federal security clearance or Public Trust.
• Experience with ServiceNow Discovery Patterns and Credential Management at federal scale.
• Exposure to Federal Government IT system management and cloud environments, particularly AWS and Azure.
• Knowledge of automation and orchestration tools such as Ansible, PowerShell, or Jenkins.
• Familiarity with ServiceNow CMDB Health Dashboards, Identification Reconciliation Engine (IRE), and CSDM standards.
• Clearance Requirement:
• US Citizen or Green card holder.
• Willing and able to obtain and maintain Public Trust Clearance.
• Must meet updated ID requirements.

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking.
• Incorporating fun into every day with activities – virtual and in-person.
• Commitment to community engagement through charity events.