[Hiring] ServiceNow Enterprise Architect – Software Asset Management @Kentro

Role Description

Kentro is hiring for ServiceNow Enterprise Architect – Software Asset Management (SAM) to support our Veterans Affairs ESOM contract. The Enterprise Architect – Software Asset Management will serve as a strategic advisor and technical authority supporting the Department of Veterans Affairs’ mission to establish ServiceNow SAM Pro as the enterprise system of record for software spend and lifecycle management. Individuals in this role will:

• Conduct stakeholder interviews across the VA to assess the current state of entitlements, subscriptions, and contracts.
• Provide expert guidance on organizational alignment and process harmonization to maximize time to value.
• Translate complex enterprise requirements into actionable architecture recommendations that mature SAM capabilities and drive sustainable, organization-wide compliance.

This position can be performed remotely within the United States and will support Eastern Time working hours.

Responsibilities

• Enterprise Architecture & Strategy
  • Define and maintain the enterprise architecture supporting Software Asset Management across the VA organization.
  • Develop current-state and target-state architectures for SAM capabilities, including discovery, entitlement, compliance, optimization, and reporting.
  • Create multi-year roadmaps to mature SAM capabilities in alignment with agency IT modernization initiatives.
  • Ensure SAM architecture aligns with broader enterprise, data, and cloud strategies.
• SAM Capability Maturity & Governance
  • Partner with Software Asset Management leadership to assess and improve SAM maturity using industry frameworks and federal best practices.
  • Define architectural standards, patterns, and guardrails for SAM tools, integrations, and data flows.
  • Establish governance models that balance centralized control with distributed execution across bureaus or components.
  • Ensure SAM architecture supports audit readiness, transparency, and defensible compliance positions.
• Stakeholder Engagement & Organizational Alignment
  • Conduct structured stakeholder interviews across VA business units, programs, and technical teams to assess current-state SAM practices, entitlement posture, and contract management maturity.
  • Provide recommendations on organizational alignment and process harmonization to reduce duplication, close governance gaps, and accelerate time to value.
  • Guide stakeholders through architectural decisions related to entitlements, subscriptions, and contract structures within the ServiceNow SAM Pro platform.
  • Engage effectively with a wide range of stakeholders, including those with competing priorities or entrenched processes, with professionalism, diplomacy, and a solutions-oriented approach.
• ServiceNow SAM Pro Architecture & Integration
  • Design and oversee ServiceNow SAM Pro configurations, data models, and integration patterns that support enterprise-scale asset management.
  • Collaborate with CMDB, HAM, and integration teams to ensure architectural coherence and data integrity across platforms.
  • Provide technical leadership on SAM Pro implementations, enhancements, and platform governance decisions.
  • Translate business and compliance requirements into scalable, maintainable ServiceNow solutions.
• Process Harmonization & Continuous Improvement
  • Identify and document opportunities to harmonize SAM-related processes across organizational boundaries, including Procurement, Legal, Finance, Security, and IT.
  • Drive incremental process improvement that respects established federal workflows while advancing SAM maturity.
  • Develop and maintain architecture documentation, decision records, roadmaps, and reference models to support knowledge transfer and long-term sustainment.

Qualifications

• ServiceNow® Certified Implementation Specialist – Software Asset Management
• ServiceNow® Certified Application Developer
• Master’s degree in computer science, information systems, engineering, or related field (10 years of additional relevant experience may be substituted for education for a total of 20+ years of relevant experience).
• 10+ years of experience in enterprise architecture, IT strategy, or SAM/ITAM program leadership.
• Demonstrated expertise with ServiceNow SAM Pro in a production enterprise environment.
• Strong knowledge of software licensing models, entitlement management, and contract interpretation.
• Proven ability to engage senior stakeholders and translate strategic requirements into architectural recommendations.
• Experience operating within large, complex, regulated organizations, preferably federal or federal-adjacent.
• Strong written and verbal communication skills with the ability to influence without authority.

Preferred Qualifications

• Experience supporting VA or other federal agency ServiceNow implementations.
• Familiarity with federal IT governance frameworks including FISMA, FedRAMP, and NIST 800-53.
• Knowledge of ITIL-aligned processes, TOGAF, or other enterprise architecture frameworks.
• Experience with CMDB dependencies, and ServiceNow platform governance.
• Exposure to cloud and hybrid licensing considerations (e.g., Azure, M365, AWS License Manager).
• Experience creating architecture deliverables such as roadmaps, reference models, decision logs, and integration diagrams.

Clearance Requirement

• US Citizen or Green card holder
• Willing and able to obtain and maintain Public Trust Clearance
• Must meet updated ID requirements: ID requirements

Benefits

• Competitive benefits package including paid time off, healthcare benefits, supplemental benefits, and 401k including an employer match.
• Education reimbursement for certifications, degrees, or professional development.
• Flexibility for professional growth and networking opportunities.
• Funds for activities – virtual and in-person, e.g., happy hours, holiday events, fitness & wellness events, and annual celebrations.
• Commitment to supporting community engagement through charity galas/events.