[Hiring] ServiceNow Architect - IT Operations Management @Children's Hospital of Philadelphia

Role Description

Seeking Breakthrough Makers at Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP does not discriminate on the basis of race, color, sex, national origin, religion, or any other legally protected categories in any employment, training, or vendor decisions or programs. CHOP recognizes the critical importance of a workforce rich in varied backgrounds and experiences and engages in ongoing efforts to achieve that through equally varied and non-discriminatory means.

Qualifications

• Bachelor's Degree in computer science, systems analysis, or a related study (Required)
• At least three (3) years experience in at least two IT disciplines in a client/server or service-oriented architecture (SOA) environment, including technical architecture, network management, application development, middleware, database management or operations (Required)

Requirements

• Deep experience implementing and administering ServiceNow IT Operations Management (ITOM) capabilities, including Discovery, Service Mapping, Event Management, Certificate Management and CMDB integration.
• Strong understanding of enterprise infrastructure components (servers, networks, cloud platforms, containers, and applications) to support accurate discovery, classification, and configuration item (CI) relationships.
• Proven ability to configure, tune, and troubleshoot ServiceNow Discovery, including MID Server configuration, credential management, patterns, probes/sensors, and resolving discovery errors.
• Experience maintaining CMDB integrity through identification and reconciliation rules, data normalization, relationship mapping, and alignment with CMDB governance and ITIL best practices.
• Experience discovering and managing cloud resources across platforms such as AWS, Azure, or GCP, including cloud-native services, dynamic infrastructure, and integration of cloud assets into the ServiceNow CMDB.
• Ability to design and implement automation using ServiceNow workflows, Flow Designer, APIs, and integrations with monitoring and infrastructure tools to enhance operational visibility and efficiency.
• Demonstrates knowledge of and expertise in hardware, software and networking components in order to design, architect and develop CHOP's strategic direction in various client/server technologies.
• Exhibits significant knowledge of and expertise in data migration tools, techniques and strategies; change management software and techniques; storage and enterprise solutions and technologies; and the implementation of automation in system and network management environments.
• Demonstrates the ability to perform complex, conceptual and logical data modeling and life-cycle design.
• Demonstrates basic knowledge of and expertise in project management.
• Demonstrates knowledge of and expertise in IT Best Practices relating to infrastructure support.
• Demonstrates excellent analytical and presentation skills and attention to detail in documentation and record keeping.
• Exhibits ability to collaborate and communicate effectively with technical and business teams and CHOP management.
• Demonstrates the ability to translate complex technical solutions into non-technical requirements documents.
• Works with minimal supervision in support of team initiatives.
• Coordinates activities of a limited number of staff in support of assigned tasks.
• Exhibits the ability to handle quickly changing priorities.

Benefits

• Salary Range: $104,600.00 - $138,600.00 Annually
• At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting.

Information Security Requirements

• Understands and complies with all enterprise and IS departmental information security policies, procedures and standards.
• Supports the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store CHOP information.
• Supports all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.