[Hiring] ServiceNow Architect @Commvault

Role Description

The ServiceNow Strategic Platform Architect will lead the architectural design and governance of the ServiceNow platform, specifically tailoring the implementation to enhance Commvault's Cyber Resilience, IT Automation, and Cloud-First strategy. This role requires deep expertise in integrating ServiceNow with core systems, especially those related to data protection and security, to drive operational continuity and world-class service delivery.

What You'll Do...

• Platform Governance: Establish and enforce technical standards, development methodologies (e.g., CI/CD pipelines for ServiceNow deployments), and best practices to ensure a highly scalable, non-customized, and easily upgradable platform.
• Integration Expert: Serve as the expert for all complex platform integrations, ensuring seamless and secure data flow between ServiceNow, ERP, HR systems, and Commvault’s proprietary systems.
• Technical Leadership: Provide high-level technical guidance to internal development teams and external implementation partners, ensuring solution delivery aligns with the approved architectural blueprint.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Engineering, or a related technical field; or equivalent combination of education and relevant work experience.
• Minimum 8+ years of progressive experience in IT, with 5+ years focused on ServiceNow platform design and architecture in a large enterprise environment.
• Demonstrated experience in a Cloud/Hybrid IT environment is mandatory.
• Proven experience integrating ServiceNow with security tools, monitoring systems, and Data Protection/Data Resilience platforms (direct experience with Commvault integration is a significant advantage).
• Deep Architectural Knowledge: Expert understanding of the ServiceNow platform architecture, including multi-instance strategies, tenant separation, and the principles of the Common Service Data Model (CSDM).
• Workflow & Automation: Expert-level proficiency in Flow Designer, IntegrationHub, and Orchestration for advanced automation use cases.
• Core Module Depth: Expert design knowledge in:
  • IT Service Management (ITSM): Incident, Problem, Change, Service Catalog.
  • IT Operations Management (ITOM): Discovery, Event Management, Service Mapping.
  • Security Operations (SecOps): SIR and VR.
• Scripting: Advanced proficiency in JavaScript (server-side and client-side) and complex API manipulation (REST/SOAP).

Requirements

• ServiceNow Certified System Administrator (CSA) - required
• ServiceNow Certified Implementation Specialist (CIS) in at least 3 of the following: ITSM, ITOM, SecOps, or HRSD - preferred
• ITIL v4 Foundation - required
• Certified Technical Architect (CTA) or Certified Master Architect (CMA) program completion strongly preferred

Benefits

• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Employee Groups
• Generous benefits supporting your health, financial security, and work-life balance
• Employee stock purchase plan (ESPP)