[Hiring] Senior Technical Services Engineer @HealthEdge

Role Description

Seeking a skilled and highly organized Senior Software Support Engineer with over 8 years of experience in supporting, troubleshooting, and optimizing ETL processes and software applications. Proficient in scripting languages like Python, C#, Shell, and database management (SQL/NoSQL). Experienced in providing technical support, resolving production issues, and collaborating with cross-functional teams to ensure reliable and high-performance software solutions. Familiarity with tools like Airflow, Talend, and Redix enhances the ability to deliver efficient support services.

• Support ETL Processes: Provide ongoing support for ETL pipelines processing large healthcare datasets, ensuring reliability and performance.
• Production Issue Resolution: Perform production support activities by analyzing issues, code fixes, troubleshooting technical problems, and delivering immediate solutions.
• Customer Interaction: Collaborate with customers to diagnose and resolve software-related issues effectively.
• Monitoring and Deployment: Deploy, orchestrate, and monitor jobs to ensure smooth operations across environments.
• Documentation: Create detailed process documentation, architecture diagrams, and deployment guides for internal use.
• Continuous Improvement: Identify opportunities for process improvements to enhance system efficiency.
• Team Collaboration: Actively participate in team meetings and scrum activities to align on support strategies.
• Weekend Support: Provide occasional weekend support to address critical issues.
• Feedback Integration: Seek feedback from stakeholders to improve skills and adapt processes.

Qualifications

• Bachelor’s degree in Computer Science or related fields (or equivalent work experience).
• 8+ years of hands-on experience with C#, SQL, and scripting languages.
• Expertise in Python, C#, Shell scripting for automation and troubleshooting.
• Advanced knowledge of SQL query optimization, stored procedures, and NoSQL databases like MongoDB.
• Familiarity with Airflow, Talend Studio, Redix, Azure Service Bus/Kafka messaging platforms.
• Experience with CI/CD pipelines for deployment automation.
• Proficient in using version control systems like Bitbucket/Git.
• Familiarity with healthcare data formats such as EDI files (834, 278, 837, 999).
• Strong communication skills for effective collaboration across teams.
• Agile methodology experience for iterative development processes.

Requirements

• Hands-on experience with cloud technologies like Azure pipelines.
• Knowledge of claim systems such as Facets or Health Rules Payor.
• Familiarity with monitoring tools for proactive issue detection.

Benefits

• Remote work opportunity.
• Full-time, permanent employment.
• Work across multiple time zones in a hybrid or remote work environment.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990.