[Hiring] Senior Sustaining and Forward Deployed Engineer @Abacus Insights

Role Description

The Senior Site Reliability Engineer – Forward Deployed (AWS & Databricks) is a senior individual contributor responsible for production operations, incident response, and post‑launch system reliability across Abacus Insights’ platform. This role blends:

• SRE and production operations
• SWAT-style deep technical problem solving
• Forward‑deployed, customer‑facing technical work
• Hands‑on software development and automation

You will own the most complex, ambiguous, and high‑impact production issues, particularly those involving AWS infrastructure, Databricks workloads, and large‑scale data pipelines. You will work directly with customers on escalations and deployments, while ensuring learnings are translated back into durable product and platform improvements.

This is a hands-on role. You are expected to lead technically during incidents, debug live systems, and write production code where it meaningfully improves reliability and operability.

Qualifications

• 10+ years of experience in software engineering, SRE, sustaining engineering, or production operations
• Deep hands-on experience operating production systems in AWS
• Strong experience troubleshooting Databricks and large-scale data platforms
• Proficiency in Python and experience building production services or tooling
• Strong understanding of distributed systems, incident management, and RCA practices
• Excellent communication skills, especially during incidents and customer escalations
• Strong instinct for operational risk, with the ability to proactively identify failure modes and harden systems before they impact customers

Requirements

• Act as a senior technical escalation point during production incidents
• Lead real-time incident triage, mitigation, and recovery efforts
• Drive root cause analysis (RCA) with a focus on systemic, long-term fixes
• Identify recurring failure patterns and push for architectural or operational improvements
• Partner with Customer Success and Engineering to manage customer impact during incidents
• Own post-launch reliability, stability, and operational quality of core systems
• Investigate and resolve complex field issues and production defects
• Ensure fixes developed during incidents or customer escalations are upstreamed into the core product
• Improve operational readiness of services through better runbooks, monitoring, and alerting
• Reduce operational toil by converting repeated manual work into automation
• Engage directly with strategic customers to solve real-world, production-grade technical challenges
• Support complex deployments, integrations, and escalations in customer environments
• Act as a trusted technical partner to customers during high-impact issues
• Translate customer learnings into concrete product, platform, and operational improvements
• Contribute to reusable tools, playbooks, and best practices that accelerate future deployments
• Serve as a subject matter expert for AWS-hosted production systems
• Troubleshoot and resolve issues across AWS compute, storage, networking, IAM, and security
• Debug performance degradation, scalability issues, job failures, and data correctness problems
• Write production-quality code to automate operational workflows and improve reliability and observability
• Review code with a strong emphasis on operability, resiliency, and maintainability
• Provide technical leadership without formal authority, influencing design and operational decisions
• Mentor engineers through pairing, reviews, and incident leadership
• Collaborate closely with Product, Engineering, Data, and Customer teams
• Operate effectively in high-pressure, ambiguous environments, especially during customer-impacting incidents

Benefits

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth-focused environment – your development matters here
• Home office setup allowance – one-time support to get you started
• Monthly cell phone allowance – stay connected with ease