[Hiring] Senior Solutions Engineer @D2L

Role Description

As a D2L Senior Solutions Engineer, you will act as a strategic technical leader responsible for designing, developing, and delivering innovative, scalable, and secure solutions that address complex business challenges. This role requires a blend of deep technical expertise, strategic thinking, and strong communication skills to effectively partner with cross-functional teams, customers, and stakeholders. You will be at the forefront of driving solutions, enabling digital transformation, and ensuring alignment between technology and business objectives.

Others on the team look up to you for your expert guidance and coaching and you regularly share best practices and tips to help others grow and develop.

Major Responsibilities

• Become a hands-on expert in the Brightspace platform.
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences.
• Build compelling, value-oriented presentations while partnering with your sales team.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and potential customizations.
• Provide feedback to product management teams regarding use cases and trends in the field.
• Create technical documentation and materials as required for your prospects.
• Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
• Attend sales presentations, meetings, and conferences as required (travel 25-50%).
• Engage in proposal writing - review requirements, identify optimal product mix, address gaps, and create clear, concise responses.

Qualifications

• 5+ years experience in a related role; further experience in pre-sales consulting viewed advantageously.
• Must be very comfortable with technology and a ‘button clicker’ personality.
• Must be familiar with learning management systems, Brightspace being a bonus.
• Should understand the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems.
• Have a deep interest in education, corporate learning, and educational technology.
• Be confident in front of audiences in an ‘expert’ capacity.
• Be highly engaging in person and virtually.
• Must have excellent writing and comprehension skills.
• Be experienced working with remote teams and communicating via instant messaging, online forums, and through email.
• Should be moderately comfortable with last minute demands for travel and be ready to be flexible with a variety of incoming requests.
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision.
• Demonstrated fluency in both English and Spanish, with excellent written and verbal communication skills, is essential.
• Must be able to travel 30%+

Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and Growth opportunities.
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments.
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
• Retirement planning.
• 2 Paid Volunteer Days.
• Competitive Benefits Package.
• Home Internet Reimbursements.
• Employee Referral Program.
• Wellness Reimbursement.
• Employee Recognition.
• Social Events.
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.