[Hiring] Senior Solution Engineer @Mercury Insurance Services

Role Description

The Senior Solution Engineer is responsible for documenting and supporting end-to-end business flow implementations within a designated domain. This includes:

• Technical analysis and solution design
• Collaboration with cross-functional teams to ensure high-quality delivery of prioritized features
• Managing agile processes and coordinating releases
• Improving engineering efficiency through automation and AI
• System configuration, scripting, monitoring, and documenting data structures and integrations
• Supporting defect resolution and production operations

Qualifications

• Education:
  • Minimum: Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields, or equivalent combination of education and experience.
  • Preferred: Master’s Degree in Computer Science
• Experience:
  • Minimum:
    • 5+ years’ work experience in insurance industry information technology.
    • 3+ years’ experience in technical analysis and solutioning.
    • 2+ years’ experience in technical documentation.
  • Preferred: Experience with the following:
    • Guidewire Policy Center Test and Production Environment Configuration
    • Troubleshooting & Root Cause Analysis for Policy Center Integration Issues
    • Guidewire Policy Center Data Model & Entity Relationships
    • SQL Scripts & Data Analysis
    • Performance Bottleneck Identification
    • Gosu Scripting for Policy Corrections and Automation
    • CI/CD Automation (Jenkins, GitHub Actions)
    • Release Management, Deployment & Rollback Planning
    • Containerization and Orchestration with Docker, Kubernetes & Amazon EKS
    • Application Monitoring (AppDynamics, Grafana) & Log Analysis
    • Linux/UNIX Shell Scripting
• Knowledge and Skills:
  • Thorough understanding of the P&C insurance industry and its business processes.
  • Extensive experience in leveraging documentation tools like Jira, Confluence, and Microsoft Office tools.
  • Experience in flowcharting, sequence diagrams, data mapping, and other constructs used to document business systems and technical design.
  • Experience in effective business and technical impact analysis.
  • Proficiency in collaborating with multiple teams, business units, and vendors.
  • Experience coordinating and planning solution delivery.
  • Proficiency working with APIs, various data structures (like XMLs, JSONs, databases), and system logs.
  • Basic understanding of object-oriented programming, web applications, and microservices.
  • Some experience in leading and mentoring other solution engineers.
  • Experienced in leading efforts for solutioning and implementing solutions for typical P&C business problems.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Company Description

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.