[Hiring] Senior Solution Engineer @Mercury Insurance Services, LLC

Role Description

The Senior Solution Engineer is responsible for documenting and supporting end-to-end business flow implementations within a designated domain. This includes technical analysis, solution design, and collaboration with cross-functional teams to ensure high-quality delivery of prioritized features. The role involves managing agile processes, coordinating releases, and improving engineering efficiency through automation and AI. Additional responsibilities include:

• System configuration, scripting, monitoring, and documenting data structures and integrations.
• Supporting defect resolution and production operations.

Qualifications

• Education:
  • Minimum: Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields, or equivalent combination of education and experience.
  • Preferred: Master’s Degree in Computer Science.
• Experience:
  • Minimum:
    • 5+ years’ work experience in insurance industry information technology.
    • 3+ years’ experience in technical analysis and solutioning.
    • 2+ years’ experience in technical documentation.
  • Preferred: Experience with the following:
    • Guidewire Policy Center Test and Production Environment Configuration.
    • Troubleshooting & Root Cause Analysis for Policy Center Integration Issues.
    • Guidewire Policy Center Data Model & Entity Relationships.
    • SQL Scripts & Data Analysis.
    • Performance Bottleneck Identification.
    • Gosu Scripting for Policy Corrections and Automation.
    • CI/CD Automation (Jenkins, GitHub Actions).
    • Release Management, Deployment & Rollback Planning.
    • Containerization and Orchestration with Docker, Kubernetes & Amazon EKS.
    • Application Monitoring (AppDynamics, Grafana) & Log Analysis.
    • Linux/UNIX Shell Scripting.

Requirements

• Thorough understanding of the P&C insurance industry and its business processes.
• Extensive experience in leveraging documentation tools like Jira, Confluence, and Microsoft Office tools.
• Experience in flowcharting, sequence diagrams, data mapping, and other constructs used to document business systems and technical design.
• Experience in effective business and technical impact analysis.
• Proficiency in collaborating with multiple teams, business units, and vendors.
• Experience coordinating and planning solution delivery.
• Proficiency working with APIs, various data structures (like XMLs, JSONs, databases), and system logs.
• Basic understanding of object-oriented programming, web applications, and microservices.
• Some experience in leading and mentoring other solution engineers.
• Experienced in leading efforts for solutioning and implementing solutions for typical P&C business problems.

Benefits

• Competitive compensation.
• Flexibility to work from anywhere in the United States for most positions.
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours).
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus).
• Medical, dental, vision, life, and pet insurance.
• 401 (k) retirement savings plan with company match.
• Engaging work environment.
• Promotional opportunities.
• Education assistance.
• Professional and personal development opportunities.
• Company recognition program.
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.