[Hiring] Senior Software Engineer - Customer Insights @Pantheon Systems

Role Description

The Pantheon Customer Insights Team is looking for a Senior Software Engineer to build the next generation of customer-facing observability features. In this role, you will:

• Create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product.
• Work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities.
• Engage in product engineering work; building features customers interact with daily, not internal tooling.
• Primarily work in Go, with Python and SQL for data work.

Qualifications

• 5+ years of experience building production services and features.
• Strong Go experience (or similar systems language with willingness to learn Go).
• Comfortable working in React and TypeScript and GraphQL.
• Comfort with BigQuery/SQL and with Python for data work.
• Experience with observability platforms (New Relic, Grafana, Datadog).
• Experience with RESTful APIs and distributed systems.
• Familiarity with NRQL, PromQL, or similar vendor query languages.
• Familiarity with GCP infrastructure primitives, terraform, and container management solutions like Kubernetes.

Requirements

• Comfort with ambiguity; you'll be defining what "meaningful insights" means to customers.
• Pragmatic approach to balancing performance, cost, and delivery speed.
• Care about what users see, not just APIs.
• Good collaboration skills to work with product, design, and cross-functional teams.
• Desire to learn observability concepts on the job (we have domain experts on the team to teach you).

Benefits

• Industry competitive compensation and equity plan.
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays.
• Full medical coverage (Extended health care, dental, vision).
• Top-of-line equipment.
• In-office workspace (Vancouver, BC Canada).
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development.
• Events and activities both team-based and company wide that inspire, educate and cultivate.