[Hiring] Senior Software Engineer - Application Core Services @Grafana Labs

Role Description

As a Senior Software Engineer - Application Core Services, you will help design, build, operate, and evolve the critical services that support customer lifecycle workflows and internal business operations across Grafana.

• Take an active role in influencing the team roadmap and your own career development.
• Drive projects from initial ideation through implementation and into production operations.
• Design, build, operate, and maintain critical systems with a focus on reliability, performance, and availability.
• Build and maintain production backend services and APIs that support core customer and business workflows.
• Contribute to customer-facing and internal web applications, including our account and management portal.
• Design, build, and maintain integrations between Grafana systems and external business platforms such as NetSuite, Salesforce, and other third-party services.
• Work across internal services, APIs, and external systems to build reliable data flows and business-critical automations.
• Continuously improve the existing codebase by addressing technical debt, strengthening CI/CD pipelines, and increasing test coverage.
• Take ownership of the services your team runs, including participating in on-call rotations.
• Collaborate closely with engineers, product managers, and stakeholders across the company using async communication and regular video meetings.
• Work across one or more important AppCore domains, such as billing, provisioning, cloud marketplace integrations, account management workflows, and business systems integrations.
• Contribute to technical design discussions and help shape pragmatic solutions to business-critical problems.
• Embrace our open-source culture and contribute to projects that may not fall directly within your team’s immediate scope.

Qualifications

• Strong professional software engineering experience with at least one modern programming language such as JavaScript, TypeScript, Node.js, Go, or similar technologies.
• Strong experience building and maintaining production backend services and APIs.
• Solid experience with frontend development using TypeScript, ideally in modern web applications.
• Ability to work effectively across the stack to deliver end-to-end features spanning backend systems, APIs, integrations, and customer-facing web experiences.
• Experience designing, building, and maintaining integrations between internal services and third-party platforms.
• Experience working with external business systems such as NetSuite, Salesforce, or similar SaaS platforms through APIs, events, or middleware.
• Ability to design reliable system interactions across APIs, asynchronous workflows, and service boundaries.
• Experience building and maintaining production systems and services.
• Experience delivering projects from idea to production in a self-driven way.
• Familiarity with owning software in a “you build it, you own it” environment, including operational responsibility.
• Experience writing clean, maintainable, and well-tested code.
• Solid understanding of modern software development practices, including CI/CD, code review, and automated testing.
• Strong collaboration and communication skills in distributed teams.
• Ability to work across technical and business problem spaces, partnering with stakeholders to deliver practical solutions.

Requirements

• Experience with automation and infrastructure-as-code practices.
• Experience with Kubernetes and cloud platforms.
• Experience integrating with business platforms such as NetSuite, Salesforce, or similar SaaS systems.
• Experience working on business-critical workflow domains such as billing, provisioning, account lifecycle management, or CRM/ERP integrations.
• Interest in or experience with observability tools and practices.
• Experience contributing to open source or working in open-source-oriented engineering cultures.

Benefits

• 100% Remote, Global Culture - A remote-only company that brings together talent from around the world.
• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication - Expect open decision-making and regular company-wide updates.
• Innovation-Driven - Autonomy and support to ship great work and try new things.
• Open Source Roots - Built on community-driven values that shape how we work.
• Empowered Teams - High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways - Defined opportunities to grow and develop your career.
• Approachable Leadership - Transparent execs who are involved, visible, and human.
• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding - Thrive from day 1 with your fellow new ‘Grafanistas’.
• Balance is Key - Global annual leave policy of 30 days per annum.